Business Systems Analyst - Full-time / Part-time

Job Summary

The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store® has approximately 4,800 independently owned locations in the U.S., Puerto Rico and Canada. We offer competitive salaries and a comprehensive benefits package that includes health, dental, 401(k) with company match, retirement plan, tuition reimbursement, discounted stock purchase plans and more.

The Sr. Business Analyst is responsible for delivering applications to end users in the Franchise Network, corporate office, and customer community.  He\she will proactively identify technology opportunities that impact corporate business strategies and performance.  This position may work on special projects with top-level management of a specific business area and build consensus on IT investment decisions with executive management. 

The Sr. Business Analyst will also work closely with the Quality Assurance team as part of the process to ensure products meet requirements and specification created by the analysis team.  As part of this responsibility, the Sr. Business Analyst will participate in reviewing test plans and procedures to ensure test coverage and traceability as well as guidance for testing efficiencies. 

Other Duties

• Facilitates discussions on requirements to fully understand business needs
• Generates and modifies documentation to ensure clear understanding of solutions and processes
• Presents requirements to ensure understanding throughout all levels of staff
• Provides estimates and planning to support research and project specific activities
• Plans, develops, and maintains project schedules to ensure timely project completion
• Communicates appropriate budgetary requirements to ensure projects stay within budget constraints
• Tracks project issues, risks and documents requirement discussions
• Provide status reports to ensure management stays informed
• Develops and maintains complex business processes
• Strong understanding the software development lifecycle using waterfall, agile and iterative

Preferred Competencies

• Applies Information Analysis & Solution Generation Knowledge: Identifies key information sources, assesses information quality, and understands and communicates limitations; relates and compares information from different sources; manages large amounts of data and appropriately applies data reduction and exploratory analysis techniques; makes logical assumptions; challenges own findings and documents process and outcomes; audits own analyses and determines their validity.
• Applies Information Systems Knowledge: Demonstrates an understanding of the strategy, structures, processes and procedures of the enterprise in its relationship with the business and its activities; identifies business representatives affected by information systems with some assistance.
• Applies Problem Definition & Structuring Knowledge: Identifies key factors behind basic problems and establish a path to solve them; proposes approaches to solve more complicated problems; investigates and diagnoses anomalies in routine business results.
• Assesses Business Needs: Identifies current and future needs of the customer or business; understands how business needs dictate the project’s requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the project.
• Designs/Develops Integrated Solutions to Business Problems: Demonstrates a broad understanding of business requirements or critical elements of a problem; identifies the impact of a problem on multiple areas of the business; recommends improvements to existing processes or programs.
• Solicits and Gathers Information: Demonstrates a working knowledge of techniques for soliciting and gathering information; identifies appropriate sources of information.
• Technology Knowledge: Recognizes the basic impact of technology on UPS business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment.

Minimum Qualifiers

• Bachelor’s degree in Information Technology, Computer Science, or Business Management – Preferred
• Experience creating business, functional, and system requirements for software solutions – Preferred
• PMBOK, PMI-PBA, CBAP Certification – Preferred
• Experience using Team Foundation Server, SharePoint, and Microsoft Office or equivalent software - Preferred