The job below is no longer available.
You might also like
in Englewood, CO
$19.75Verified per hour Array Corporation - PR • 4h agoUrgently hiring 6.2 mi Use left and right arrow keys to navigate- $16
est. per hour Express Employment Professionals • 4h agoUrgently hiring 5.6 mi Use left and right arrow keys to navigate - $16
est. per hour Express Employment Professionals • 4h agoUrgently hiring 6.2 mi Use left and right arrow keys to navigate - $35
est. per hour Buffalo Wild Wings • 2h agoUrgently hiring 5.2 mi Use left and right arrow keys to navigate 
$18est. per hour SYSCO • 19h agoUrgently hiring 5.2 mi Use left and right arrow keys to navigate
Operations Specialist - Corporate Field Resolutions
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Englewood, CO Englewood, Colorado |
About this job
Description
Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results.
Requirements
A successful Candidate will have the following:
This is an entry-level position that manages escalated customer issues that are received via direct customer contact, external providers, and members of the CSC as a result of property damage, technician misconduct or personal injury. A successful candidate must employ sound judgment and customer service knowledge to resolve escalated and difficult customer issues while communicating with internal and external customers to resolve the complaint. The candidate must emphasize quality, productivity, goal attainment, and the ongoing development of a superior workforce.
Primary responsibilities fall into the following categories:
Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results.
Requirements
A successful Candidate will have the following:
- Bachelor's degree preferred.
- Ability to read and interpret documents such as contracts, procedures and instructions, write routine reports and correspondence, speak effectively before groups of customers, vendors or fellow employees of organization.
- Ability to use Excel and Access is desired but not mandatory, maintain credible and appropriate relationships with other employees and management, strive to achieve effective performance within the department, working for the overall success of the company.
- Ability to calculate figures and amounts such as estimates, depreciated values, settlement payments, percentages, define problems, collect data, establish facts, and draw valid conclusions, interpret an extensive variety of technical and non-technical instructions and deal with several abstract and concrete variables.
This is an entry-level position that manages escalated customer issues that are received via direct customer contact, external providers, and members of the CSC as a result of property damage, technician misconduct or personal injury. A successful candidate must employ sound judgment and customer service knowledge to resolve escalated and difficult customer issues while communicating with internal and external customers to resolve the complaint. The candidate must emphasize quality, productivity, goal attainment, and the ongoing development of a superior workforce.
Primary responsibilities fall into the following categories:
- Explain business practices to ensure customer satisfaction using exceptional communication skills.
- Communicate with local field offices, Subcontractors and Regional Service Providers to ensure efficiencies and quality.
- Assign tasks to the appropriate department for resolving customer issues to all areas of the organization.
- Track progress, and ensure accountability and work towards completion.
- Analyze the situation and offer a resolution based on all of the facts once you have completed a full investigation.
- Identify trends resulting from newly implemented service policies and practices and notify management.