Phone Representative - Full-time

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The Damage Recovery Unit (DRU) of Enterprise Holdings, operating Alamo Rent A Car, Enterprise Rent-A-Car, and National Car Rental has a great opportunity for Phone Representatives in our Fort Collins, CO office. Join an industry leader in a fun, fast-paced, team-oriented environment. This opportunity will allow you to chart your own course with a company that supports you every step of the way. Whether you are looking to start a career, continue a career or gain valuable work experience, this is a great place to GO!

Enterprise Holdings is an extended family of 70,000 employees. Through tremendous leadership and hard work, we've built the largest rental car company in North America. But our goal has never been to be the biggest; we simply work hard to be the best. An unwavering commitment to a set of core values, a foundation of honesty and integrity and an open door policy make Enterprise Holdings a great place to work.

An integral part of the ongoing success of our company is the Damage Recovery Unit (DRU). When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. DRU claim centers handle all claims involving damage to, and recovery for, company vehicles.

The Damage Recovery Unit is made up of five positions that work together in a professional office environment. Claim files are handled with specialized functions flowing from one person to the next for completion.

Our office hours are Monday through Friday from 8:00am to 5:30pm to allow for flexible scheduling options.

The Phone Representative handles incoming calls from renters, third parties, credit card companies, and insurance companies; documents calls; and updates information in the appropriate claim file.

• Answer all incoming calls
• Assist callers by directing calls to the appropriate team member
• When appropriate, answer the caller's question or take information and document in claim file
• Return all calls in a timely manner
• Provide professional customer service that reflects positively on the company
• Successfully manage conflict during difficult or emotional situations
• Effectively communicates with individuals related to a claim file
• Complete outbound calls to report claims to insurance carriers

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled

• Must have a high school diploma or GED
• Some college courses preferred
• Must be at least 18 years old
• Previous call center experience preferred
• Must have a minimum of 12 months of administrative, clerical or office work experience that included daily use of a computer
• Customer service experience via phone or e-mail communication preferred
• Bilingual a plus
• At least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is required (Candidates will be asked to complete skills assessments for Microsoft Word, Excel, basic computing and general typing).
• Must be able to work full-time
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.