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Hours Full-time, Part-time
Location San Diego
San Diego, California

About this job

As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.

Do you have an eye for detail and a sixth sense for market success? T-Mobile's savvy District Managers translate the plan into action when it comes to exceptional sales and service. Whether it's motivating people on the frontlines, streamlining store operations, or showcasing your knack for effective merchandising-you'll forge our business strategy into the best customer experience across several T-Mobile locations in your territory. OPPORTUNITY- YOUR CHANCE TO SHINE As District Manager, Retail Sales you'll own the sales and operations of twelve or thirteen T-Mobile locations, keeping close tabs on each one's ability to deliver an exceptional customer experience. You'll build and coach a stellar team of Store Managers who'll manage the day-to-day details with your support. From backend operations to visual merchandising and product launches, you'll assess each location's overall performance to identify areas of improvement and respond quickly. And, with the same razor-sharp focus, you'll celebrate successes to reinforce your team's talent and training. As you cultivate working relationships with your Regional Director, other DMs, and our Retail Operations team, you'll gather the tools to build success across your market, tracking overall market performance and make action plans to meet financial goals. In turn, T-Mobile will offer you professional training, clearly articulated corporate values and management processes, and a range of career possibilities matched only by your aspirations. TALENT SUITABILITY-ARE YOU THE RIGHT FIT? People who excel as District Managers have a natural ability to lead leaders and instill confidence in people around them. In this role, you'll act as an enthusiastic coach to motivate your team to learn, strive for improvement, and feel a real sense of pride in pleasing customers. You'll maintain grace under pressure, with an honest attitude and an informal style that sets the stage to 'get the job done.' Encouraging questions in areas of uncertainty, you'll also give immediate and useful feedback, communicating in a way that makes people eager to collaborate with you. This position also demands that you be diligent about tracking numbers-making clear sense of the financial data and making your next action plan. With an eye on the big picture, and a constant tally on the specifics, you'll steer the way to success The District Manager, Retail Sales turns corporate strategy into successful customer experiences in the following ways:
  • Translate high level marketing strategy into day-to-day actions
  • Build a team of Store Managers and equip them with skills to hire and train staffs poised to deliver the best possible customer experience
  • Use regular meetings with Store Manager to discuss day-to-day operations, as well as upcoming store events, promotions and training
  • Keep store performance 'scorecards,' tracking areas such as: operational compliance, team dynamics, store appearance, customer satisfaction, and a rolling list of improvement areas
  • Pinpoint performance gaps, address them with a sense of urgency, and escalate serious issues when appropriate
  • Identify gaps in operations compliance and procedures, and provide on-the-spot coaching to GMs
  • Recognize and celebrate team successes
  • Serve as a point of contact for job fairs /open houses
  • Plan local events and promotions consistent with T-Mobile's marketing initiatives and branding
  • Promote effective communication between stores in your market
  • Analyze each store P&L for individual and cross-market performance gaps and opportunity areas
  • Cultivate confidence in employees and inspire them to be passionate about customer satisfaction LEADER COACH COMPETENCIES
  • SETS PERFORMANCE DIRECTION: Translates broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficient, coordinated action.
  • MOTIVATES OTHERS: Creates a team environment where everyone wants to do their best and deliver results
  • DELEGATES: Broadly shares responsibility and accountability of both routine and important tasks and decisions. Lets direct reports finish their own work.
  • DEVELOPS AND COACHES OTHERS: Has awareness of each person's career goals; holds development discussions; and provides challenging tasks and assignments to promote development
  • HOLDS PEOPLE ACCOUNTABLE: Monitors progress and results; gives feedback effectively and makes tough decisions when appropriate.

    * At least three years of multi-unit store management experience
  • Track record of high personal performance
  • Stellar interpersonal skills
  • Demonstrated financial results in sales and multi-store management
  • Advanced personnel training, coaching and development skills
  • Talent for motivating a successful sales team
  • Operational and financial performance management know-how-especially site P&L
  • Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.)