Provider Customer Service Representative - Maryland Heights, MO - Full-time / Part-time

• Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
• Resolve issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to caller Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible 
• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends      
• Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance 

• 1
  year of customer service experience analyzing and solving customer
  problems, OR 1 year of experience in an office setting environment using
  the telephone and computer as the primary instruments to perform job
  duties
• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
  
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  
• Ability to navigate a computer while on the phone
  
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  
• Ability to remain focused and productive each day though tasks may be repetitive
  
• Available to work 40 hours within a Monday-Friday schedule
  
• Excellent attendance with ability to meet work schedule including the required training period
  
• Authorization to work in the United States required
  
• Successful completion of the UnitedHealth Group Provider  Customer Service  Representative  new hire training and demonstrated proficiency required 

There are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for a required on-line pre-screening test that needs to be taken within 48 hours to be considered for a position. You may also be asked to complete a video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.

UnitedHealth Group is working to create the health care system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.  Join with us and start doing your life's best work. SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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