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Sr. Data Center Technician Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Aurora, CO Aurora, Colorado |
About this job
Posting Job Title:Sr. Data Center Technician
Requisition #: 158025BR
Posting Location: Centennial, CO, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
The Time Warner Cable Corporate office currently seeks a Sr Data Center Technician for our Critical Infrastructure group that is a department of TWC ' s Technology and Network Operations organization. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Location: Charlotte, NC or Denver, CO
Position Summary:
This position will be working with the capacity planning and forecasting teams to develop long term strategic initiatives; develop, document, and manage organizational documentation; update process and procedures; assist in developing, maintaining and improving relationships with stakeholders/ customers, and peer groups. Working closely with project teams to ensure the timely delivery of project information to assist with meeting milestone events, or deliverables. Working with team leadership on the development of additional available training options for DCS/ CI personnel.
Essential Job Functions:
- Experience with the installation of data center infrastructure materials including: racks and cabinets w/grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
- Experience with the Rack and stack of equipment including: network switches and routers, servers, power distribution devices, equipment grounding, patch cable network connections to equipment including copper and fiber, any other equipment necessary for data center operations.
- Experience with the installation of structured wiring including network drops, coax cable drops and specialty cable with appropriate connectors in support of facilities operations for the corporate offices. Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords.
- Assisting the DCS team in handling all trouble tickets related to these job functions using Remedy as a tracking and trouble management system when necessary to support the organization. Minimize time to close tickets while maintaining a high level of quality in work performed to resolve tickets.
-Assist with receiving, asset tagging, storing and deploying equipment and tools for data center operations as necessary.
-Work with the capacity planning and forecasting teams to help in the development of accurate planning and forecasting documentation relative to the facility and available " white space " .
-Work on the initial documentation, and management of the living documentation of DCS processes within the data center for all standard practices.
-Work with DCS leadership in the development of strategies to address capacity planning, forecasting, and knowledge libraries for DCS personnel.
- Work with DCS leadership in the development of Business partner (customers/ stakeholders, networking team(s), and the NDC DCS teams) relationships to increase the positive results for work within the national data centers.
Job Requirements:
-Proven skills with data center type infrastructure and structured wiring using Chatsworth, Corning, Panduit, CommScope SystiMAX and similar products typical of a data center environment.
- Knowledge of and proven skills with hand and power tools including: drills and saws, cable cutters and strippers, jack block and other cable terminating tools, knowledge of and ability to make and repair copper and fiber patch cables in multiple configurations.
- Knowledge of and proven skills using various test sets including: power system multi-meters, cable test sets (Fluke DTX/ DSX for copper and fiber), fiber test sets (Fluke OTDR fiber tester), cable testing and certification, network test sets (Fluke OptiView Series II Network Analyzer) for terrestrial and wireless networks. Experience with the associated tester software for documentation.
- Ability understand forecasting and capacity planning to analyze the data center environment and identify areas of improvement and potential trouble conditions, present the facts to management in a timely manner, and make recommendations for solutions.
- Self-motivated individual with the capability to act in a leadership role overseeing FTE/ contract technicians and assigned projects when workload requires supporting leadership in delegating work.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Intermediate to advanced knowledge in working with currently accepted standard business software products (MS Word, MS Outlook, MS PowerPoint, MS Excel, etc.).
- Experience with trouble ticketing software programs (preference towards Remedy).
- Experience in performing " smart hands " work on customer equipment to include: swapping/ changing hard drives or power supplies, rebooting of devices, changing/ adding memory chips, working within the operating system to program IP addresses (under direct guidance from customer at a minimum), etc.
- Experience in/ knowledge of asset management work and practices.
- Experience in helping to create, review and document process and procedures related to Data Centers, structured cabling systems, " smart hands " work, inventory/ asset work, MOP development, work tickets (trouble & change).
Preferred Qualifications:
Panduit and Corning or similar cabling certifications preferred.
BICSI certification, NFPA-73 certification. Panduit, SystiMAX, Avaya, Lucent, Corning or similar cabling certifications preferred.
Education and Experience:
Bachelor ' s degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Travel Requirements:
Yes Travel less than 5% Occasional travel to Coudersport, PA and any future data center sites. Travel limited to once every 1-3 months
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.
TWC CB: 7/22/2014
FCC Unit_TWC: HQ452
Controlling Establishment ID: 00354 - Centennial Peakview Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 158025BR
Posting Location: Centennial, CO, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
The Time Warner Cable Corporate office currently seeks a Sr Data Center Technician for our Critical Infrastructure group that is a department of TWC ' s Technology and Network Operations organization. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Location: Charlotte, NC or Denver, CO
Position Summary:
This position will be working with the capacity planning and forecasting teams to develop long term strategic initiatives; develop, document, and manage organizational documentation; update process and procedures; assist in developing, maintaining and improving relationships with stakeholders/ customers, and peer groups. Working closely with project teams to ensure the timely delivery of project information to assist with meeting milestone events, or deliverables. Working with team leadership on the development of additional available training options for DCS/ CI personnel.
Essential Job Functions:
- Experience with the installation of data center infrastructure materials including: racks and cabinets w/grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
- Experience with the Rack and stack of equipment including: network switches and routers, servers, power distribution devices, equipment grounding, patch cable network connections to equipment including copper and fiber, any other equipment necessary for data center operations.
- Experience with the installation of structured wiring including network drops, coax cable drops and specialty cable with appropriate connectors in support of facilities operations for the corporate offices. Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords.
- Assisting the DCS team in handling all trouble tickets related to these job functions using Remedy as a tracking and trouble management system when necessary to support the organization. Minimize time to close tickets while maintaining a high level of quality in work performed to resolve tickets.
-Assist with receiving, asset tagging, storing and deploying equipment and tools for data center operations as necessary.
-Work with the capacity planning and forecasting teams to help in the development of accurate planning and forecasting documentation relative to the facility and available " white space " .
-Work on the initial documentation, and management of the living documentation of DCS processes within the data center for all standard practices.
-Work with DCS leadership in the development of strategies to address capacity planning, forecasting, and knowledge libraries for DCS personnel.
- Work with DCS leadership in the development of Business partner (customers/ stakeholders, networking team(s), and the NDC DCS teams) relationships to increase the positive results for work within the national data centers.
Job Requirements:
-Proven skills with data center type infrastructure and structured wiring using Chatsworth, Corning, Panduit, CommScope SystiMAX and similar products typical of a data center environment.
- Knowledge of and proven skills with hand and power tools including: drills and saws, cable cutters and strippers, jack block and other cable terminating tools, knowledge of and ability to make and repair copper and fiber patch cables in multiple configurations.
- Knowledge of and proven skills using various test sets including: power system multi-meters, cable test sets (Fluke DTX/ DSX for copper and fiber), fiber test sets (Fluke OTDR fiber tester), cable testing and certification, network test sets (Fluke OptiView Series II Network Analyzer) for terrestrial and wireless networks. Experience with the associated tester software for documentation.
- Ability understand forecasting and capacity planning to analyze the data center environment and identify areas of improvement and potential trouble conditions, present the facts to management in a timely manner, and make recommendations for solutions.
- Self-motivated individual with the capability to act in a leadership role overseeing FTE/ contract technicians and assigned projects when workload requires supporting leadership in delegating work.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Intermediate to advanced knowledge in working with currently accepted standard business software products (MS Word, MS Outlook, MS PowerPoint, MS Excel, etc.).
- Experience with trouble ticketing software programs (preference towards Remedy).
- Experience in performing " smart hands " work on customer equipment to include: swapping/ changing hard drives or power supplies, rebooting of devices, changing/ adding memory chips, working within the operating system to program IP addresses (under direct guidance from customer at a minimum), etc.
- Experience in/ knowledge of asset management work and practices.
- Experience in helping to create, review and document process and procedures related to Data Centers, structured cabling systems, " smart hands " work, inventory/ asset work, MOP development, work tickets (trouble & change).
Preferred Qualifications:
Panduit and Corning or similar cabling certifications preferred.
BICSI certification, NFPA-73 certification. Panduit, SystiMAX, Avaya, Lucent, Corning or similar cabling certifications preferred.
Education and Experience:
Bachelor ' s degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Travel Requirements:
Yes Travel less than 5% Occasional travel to Coudersport, PA and any future data center sites. Travel limited to once every 1-3 months
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.
TWC CB: 7/22/2014
FCC Unit_TWC: HQ452
Controlling Establishment ID: 00354 - Centennial Peakview Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
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