Front Desk Supervisor

The Crowne Plaza Downtown Columbus has an exciting opportunity for an experienced Front Desk Supervisor. The ideal candidate has excellent customer service skills, makes good decisions to ensure optimal guest experiences, and has hotel/guest service experience. Previous supervisory experience in a hotel setting is a plus.

PRIMARY RESPONSIBILITIES:

• Supervises the functional areas of Crowne Plaza and Lofts guest registration and night audit to ensure guest satisfaction and maximize hotel profitability.
• Provides supervisory shift coverage for day-to-day operations at the Front Desk.
• When acting as the Supervisor on Duty, serves as the point person for all fire safety and emergency issues.
• Assists the Operations Manager with performance review, training, disciplinary documentation, and development of staff to ensure the achievement of hotel service quality standards.
• When acting as the Supervisor on Duty, monitors daily revenue goals, selling strategies and detailed room availability to ensure maximum revenue.
• Receives guest complaints and ensures corrective action is taken to achieve complete guest satisfaction.
• Follows the proper procedures to ensure that all labor and purchases fit within the budgetary guidelines.
• Monitors guest billing, credit control and handling of financial transactions.
• Monitors customer feedback portals. 
• Analyzes data for trends and either takes the proper steps to prevent further incidences or rewards for staff service excellence.
• Trains and enforces standard operating procedures as dictated by Columbus Hospitality as well as IHG. 
• Assists in the implementation of scheduling for all Front Office departments.
• Assists in the processing of all group resumes including billing, blocking, and any other task necessary for the handling of each guest.
• Ensures that all Front Office areas are clean and everything is in working condition. 
• Assists in all responsible areas as business demands dictate including Front Desk, Lofts, Night Audit, and Valet.
• Other responsibilities as assigned.

Our attractive compensation package includes a $10.75 hourly starting wage, medical, dental, Life, 401k with match, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

Columbus Hospitality Management is a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE.

• At least one year guest service/hotel experience.
• OPERA experience preferred. 
• Excellent communication, organization and computer skills.
• Individual must be customer service driven.
• Previous supervisory experience in a hotel setting is preferred.

• At least one year of guest service experience.
• Hotel experience preferred.
• Demonstrated longevity in past positions.