Hybrid Sales Representative / Liaison - Full-time

Description

Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment and negative pressure wound therapy. Headquartered in Lake Forest, California, Apria owns and operates more than 400 locations throughout the United States and serves more than 1.2 million patients each year. Apria was the first such company to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. Additional company information can be found at www.apria.com .

This position is responsible for company products and services in the community setting (physician offices) and hospitals and serving as the liaison between Apria and their assigned medical groups/hospitals in order to maintain and grow Apria business. This position also coordinates patient orders and set-ups with the branch and troubleshoots and resolves issues in order to ensure a positive customer service experience for their assigned accounts.

• Promotes company products and services in a professional and creative manner.
• Call on high potential doctors, case managers, and other sales targets as determined by ASM and DVPS and track call activity using the CRM system (SMS).
• Responsible for following up on referrals.
• Responsible for taking and processing patient orders and forwarding orders to appropriate branch for delivery from on-site account facility.
• Review accounts and input intakes.
• Work closely with customers to resolve complaints.
• Develops new customer contacts in order to achieve referrals from accounts that have minimal to no referral history with Apria.
• Maintains accurate records on prospective and active accounts.
• Responsible for enhancing branch revenue budgets by developing new business leads, as well as servicing the new accounts.
• Works with branch personnel to ensure high level of customer satisfaction.
• Set-up and deliver hospital in-services on products and services.
• Ensures timely completion and submission of itineraries and call reports.
• Effectively work and coordinate timely discharges with Customer Care Center and/or Branch Customer Service Team.
• Instruct patients on equipment use before hospital discharge.
• Meet or exceed starts goals for designated area.
• Assigned to multiple locations and travels from location to location.
• Does not have a desk at any hospital.
• Must spend at least 80% of time in selling activities and/or incidental patient set-ups. (CA employees only: must spend at least 50% in selling activities, excluding patient set-ups).
• Performs other related duties as directed by supervisor.

Qualifications

• Education equivalent to a four year BA/BS college degree is preferred.
• Requires 1-3 years of sales and related experience.
• Learn and comply with all Department of Transportation requirements determined for use of Apria vehicles.
• Must possess a valid driver's license.
• Willingness to participate in ongoing training and development.
• Successful completion of Apria's Sales Certification Program.

Physical Demands:
The physical demands described here are representative of those that must be considered for an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position requires occasional sitting with constant standing, walking, and regularly kneeling, and stooping.
• The position requires the constant use of hands to write, use computers, and manipulate papers.
• The position requires constant talking and hearing.
• The position requires specific vision abilities to include close vision, peripheral vision, and the ability to adjust focus.
• The position requires occasional lifting and/or moving up to 25 pounds.

Apria Healthcare is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V