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Customer Service Representative Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Alplaus, NY Alplaus, New York |
About this job
Posting Job Title:Customer Service Representative
Requisition #: 158601BR
Posting Location: Schenectady, NY, US
Area of Interest:Administrative/Clerical
Position Type: Full Time
Posting Job Description
Time Warner Cable office in Schenectady (Albany) currently seeks a Customer Service Representative for Call Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Work Site Location: 1021 High Bridge Road, Schenectady, NY 12303
MUST be available to work evenings & weekends AFTER training.
Position Summary
Answer phones to respond to sales orders, technical issues, general customer inquires, billing related questions, and customer complaints. Consistently and regularly offer new products and services on all calls. Project a professional company image through phone interaction. This position has a competitive starting rate and offers an excellent career progression program.
Essential Job Functions:
Up-sell products and services.
Answer phones and respond to customer requests.
Handle difficult problems, complaints, and complicated calls.
Educate and offer new products and services on every call.
Provide customers with current product and service information.
Input work orders into billing system.
Provide proper and appropriate troubleshooting for customers experiencing technical difficulties with our video and internet services.
Scheduling and rescheduling service and installation appointments.
Attempt to retain customers downgrading/disconnecting with Time Warner Cable.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Job Requirements:
Sales experience required.
Excellent communication skills.
Prior customer service experience.
Professional demeanor.
Strong ability to clearly articulate information in a respectful, helpful, and enthusiastic manner.
Follow instructions and demonstrate advanced telephone skills.
Dependability and with an excellent, prior attendance record.
Ability to work independently with minimal supervision.
Computer skills in multiple operating systems (ex. Windows 98, 2000), internet, and e-mail (ex. Microsoft Outlook, Outlook Express) required.
Ability to type 20-30 words-per-minute.
All other Duties As Assigned
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Preferred Qualifications:
Prior Sales experience preferred.
Education and Experience:
High school diploma or general education degree (GED); Some college preferred.
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FCC Unit_TWC: 0756
Controlling Establishment ID: 00006 - Schenectady Highbridge
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 158601BR
Posting Location: Schenectady, NY, US
Area of Interest:Administrative/Clerical
Position Type: Full Time
Posting Job Description
Time Warner Cable office in Schenectady (Albany) currently seeks a Customer Service Representative for Call Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Work Site Location: 1021 High Bridge Road, Schenectady, NY 12303
MUST be available to work evenings & weekends AFTER training.
Position Summary
Answer phones to respond to sales orders, technical issues, general customer inquires, billing related questions, and customer complaints. Consistently and regularly offer new products and services on all calls. Project a professional company image through phone interaction. This position has a competitive starting rate and offers an excellent career progression program.
Essential Job Functions:
Up-sell products and services.
Answer phones and respond to customer requests.
Handle difficult problems, complaints, and complicated calls.
Educate and offer new products and services on every call.
Provide customers with current product and service information.
Input work orders into billing system.
Provide proper and appropriate troubleshooting for customers experiencing technical difficulties with our video and internet services.
Scheduling and rescheduling service and installation appointments.
Attempt to retain customers downgrading/disconnecting with Time Warner Cable.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Job Requirements:
Sales experience required.
Excellent communication skills.
Prior customer service experience.
Professional demeanor.
Strong ability to clearly articulate information in a respectful, helpful, and enthusiastic manner.
Follow instructions and demonstrate advanced telephone skills.
Dependability and with an excellent, prior attendance record.
Ability to work independently with minimal supervision.
Computer skills in multiple operating systems (ex. Windows 98, 2000), internet, and e-mail (ex. Microsoft Outlook, Outlook Express) required.
Ability to type 20-30 words-per-minute.
All other Duties As Assigned
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Preferred Qualifications:
Prior Sales experience preferred.
Education and Experience:
High school diploma or general education degree (GED); Some college preferred.
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FCC Unit_TWC: 0756
Controlling Establishment ID: 00006 - Schenectady Highbridge
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status