Customer Service Associate- Office Rebates Clerk Job - Full-time / Part-time

Job Id: 184260
Company: NAPA
Full/Part Time: Full-Time
Nearest Major Market: Sacramento, CA, US

Job Description

Job holder is responsible for performing any other duties as assigned by management.  List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the company mission and vision. 
 

Runs reports and reviews "old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock.Maintains miscellaneous account for transactions where funds are received from outside  and then paid for various activities.Processes local non-NAPA supplier's item that will be keyed as a SPOM order.Keys class credit (parts coming back to DC) manually for stores as needed.Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through.Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores.Ensures orders are completed that are keyed and purchased as factory special order from suppliers.Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired.Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists.Generates weekly reports such as stockroom received but didn't "scan ship" product and customer potentially received product but did not get billed.Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores.  Corrects rebate errors daily. Retrieves and distribute mail.  Needs to come from stockroom in a timely manner.Performs filing as needed.Resolving orders not transmitted to RADS.Processes bid proposals.Enters data for stock orders for Non-TAMS stores.Issues credit to store for miscellaneous reasons as needed.
 
 

Qualifications

QUALIFICATIONS
High School Diploma or equivalent work experience required.2 years + of general office / clerical experience.1 year of bookkeeping experience is a plusJD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plusMust be able to work in a team environment.Heavy data entryMust be organized and manage time wellMust be detail minded.Must be able to problem solve.Must be able to make decisions.Must have excellent phone skills.Must have great communication skills.Must have complaint handling skills.Able to speak clearly and listen attentively.Must be self-motivated.Must have clear handwriting skills.Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.Must demonstrate professional business etiquette.Must know Internet Explorer/web navigation.Must know PC’s / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats).Must know Outlook.Must know Microsoft Excel (basic formulas and workbook set up).Must know Microsoft Word (including object insertion).Document management systems experience is a plus.Must know office equipment (copying, scanning)Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Closing Statement

In the 1920's, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.

Our 80 years of experience has made us an industry leader, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That's probably one of the reasons you're visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.