Full Time Control Room Operator

At Universal Protection Service, our vision is to be exceptional---to maintain exceptional people, to provide exceptional service, and to create exceptional results.The ideal candidate for the Control Room Operator position is excellent with customers, has an impressive ability to communicate, and is a critical thinker. This is a great opportunity to join Universal Protection Service, a dynamic high-powered security team focused on securing client properties while delivering exceptional customer service.

The Control Room Operator interfaces with visitors, employees, law enforcement personnel, emergency response personnel, security officer staff and others in the administration of the security officer staffing operations. Control Room Operator contacts emergency services depending on the type of alarm received, utilizes CCTV to assess alarms and emergencies and dispatches appropriate personnel based on service requests. Position Requirements

Requirements for this position include the following:

• High school diploma or equivalent required.
• Be at least 18 years of age.
• Must be able to obtain a valid VA Guard License.
• As a condition of employment, employee must successfully complete an extensive background/ credit investigation and a post-offer/pre-employment drug/alcohol test.
• Must display exceptional customer service, communication skills and be a critical thinker.
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites.
• Experience in control room station monitoring is a plus
• Experience in call center environment is a plus
• Must be looking for long term career opportunity

Benefits for this position include starting pay $14.00/hour, 30 day paid on site training, state guard licensing, a variety of medical, dental and vision options, holiday pay, anniversary bonuses, 401K, and on-the-spot recognition programs.

Essential Physical and Mental Functions

• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
• Climb stairs, ramps, or ladders occasionally during shift
• Occasionally bend/twist at waist/knees/neck to perform various duties
• Occasionally lift or carry up to 40 pounds
• Run as needed
• Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
• Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
• Work in various environments including adverse outdoor conditions such as cold, rain or heat;
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
• Must be able to read and understand all operating procedures and instructions
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Division Southeast - Universal Protection Service