Gallery Host

Hyatt Place Riverside

The Guest Services Representative is a member of the Guest Services / Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: present a friendly, outgoing, energetic and guest service oriented demeanor; demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time;

Responsibilties may include but not limited to:

To assist guests efficiently, courteously and professionally in all Guest Servives Front Desk related functions, and to maintain high standards of service and hospitality.

Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in and out efficiently and in a friendly manner. Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Company/Hotel. Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake up calls. Know how to clean guest rooms to standards. Clean lobby, meeting room, vending room, breakfast room, and back office area. Work on laundry during down times adhering to standards. Open and close shift make cash drops. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems. Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs. Pass on guest lost and found inquiries to management or supervisors. Assist in marketing effort by completing Company Tracking nightly. Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures. Practice safety standards at all times. Be able to move luggage or packages weighing up to 40lbs. Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

The Hyatt Place Riverside Downtown is currently looking for a friendly Gallery Host (Guest Services representative) to join our team of hospitality professionals. We are looking for 1 part time/ on-call individual to work 25-30 hours per week with flexible availability to work various shifts including weekend, holidays & night as needed. We offer competitive pay, uniforms are provided, and complimentary on-site parking for associates among other wonderful benefits. Property is also conveniently located in close proximity to public transportation.

Interstate Hotels & Resorts has the best kind of brand around - its people. And, we believe our people make all the difference when striving to exceed guest expectations. Each and every company associate is deeply rooted in the company’s goals, aspirations and measurable guidelines of success. Our mission is to be the leading independent multinational hotel operator by creating a rewarding work experience for all of our associates, providing exceptional guest service, and generating superior returns for our owners and co-investors.

This hotel is currently managed by RIM Hospitality, (a Division of Interstate Hotels & Resorts).

Located in the heart of Riverside Downtown, the Hyatt Place Riverside/ Downtown is a newly built 5 story hotel with 125 guest rooms. The hotel is located walking distance to the Riverside Convention Center, the historical Mission Inn Hotel and Spa and adjacent from the historical Fox Performing Arts Center. A short walk from the hotel is the home of the Downtown Pedestrian Main Street Mall in where guests can enjoy a walk down the tree-lined courtyard as it comes to life with its unique eateries, museums and boutiques.

Hyatt Place Riverside/ Downtown is ideal for guests traveling for business! Located only a short distance to major companies such as: PepsiCo, Kaiser Permanente, Anheuser-Busch, General Electric, Home Depot, Bank of America and Wells Fargo to name a few. Located only 1/2 mile from the Riverside County Superior Courthouse. In addition, we are conveniently located just 10 miles from north March Air Reserve Base and less than 2 miles away from University of California Riverside.

All of our spacious guestrooms feature our plush Hyatt Grand Bed and state-of-the-art media and work centers. Guests will love the 42" HDTV, Cozy Corner sofa-sleeper, and bathroom vanities with granite countertops and complimentary amenities. Guests can get connected with the free Wi-Fi and remote printing.

Hyatt Place Riverside/ Downtown is the perfect place for corporate and executive meetings, group gatherings, social events and more. We feature 1,775 square feet of flexible meeting space, a Sun Room to host a group meal or small meeting up to 25 guests, a dedicated meeting host to ensure their event is a success, all-inclusive meeting packages tailored to the guests specific needs, including unique food and beverage options and cutting edge AV equipment and technology, complimentary WiFi throughout the hotel.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer