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in Las Vegas, NV

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Hours Full-time, Part-time
Location Las Vegas, NV
Las Vegas, Nevada

About this job

When you are in the business of health care,
you're in the business of people. At UnitedHealth Group we want every
customer experience to be distinctly personal. The challenge is complex.
When people call us for help, their focus is on getting the best care
possible. We help them understand their benefits and their options. This
part of their lives matters a lot to them and it matters just as much
to us. Our customer service teams have a serious responsibility to make
every contact informative, productive, positive, and memorable for what
it says about how much we care.
 
Positions in this function are
responsible for providing expertise and customer service support to
members, customers, and/ or providers. Direct phone-based customer
interaction to answer and resolve a wide variety of inquiries. 

Primary Responsibilities:
  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Respond to complex customer calls
  • Resolve customer service inquiries which could include:
  • Benefit and Eligibility information
  • Billing and Payment issues
  • Customer material requests
  • Physician assignments
  • Authorization for treatment
  • Explanation of Benefits (EOB)

Requirements

Requirements:
  • High school diploma or GED is required
  • 2+ years of customer service experience analyzing and solving customer problems required
  • Moderate
    proficiency with Windows PC applications required, which includes the
    ability to learn new and complex computer system applications
  • 1+ years experience within a call center environment is preferred



Careers at
UnitedHealthcare Employer & Individual
. We all want to make a difference
with the work we do. Sometimes we're presented with an opportunity to make a
difference on a scale we couldn't imagine. Here, you get that opportunity every
day. As a member of one of our elite teams, you'll provide the ideas and
solutions that help nearly 25 million customers live healthier lives. You'll
help write the next chapter in the history of healthcare. And you'll find a
wealth of open doors and career paths that will take you as far as you want to
go. Go further. This is your life's best
work
.






Diversity creates a healthier atmosphere: All
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, protected veteran status, or
disability status. 



 



UnitedHealth Group is a drug-free workplace. Candidates are required to
pass a drug test before beginning employment. In addition, employees in certain
positions are subject to random drug testing.