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Fiber Services Tech 3, Business Class Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Greensboro, NC Greensboro, North Carolina |
About this job
Posting Job Title:Fiber Services Tech 3, Business Class
Requisition #: 156375BR
Posting Location: Greensboro, NC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a BC Fiber Services Technician 3 for our Business Services Department in Greensboro, NC.
Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
Configure, Install, Service and maintain all last mile and customer premise equipment necessary for the delivery of Commercial Metro Ethernet, Metro Transport, PRI and POTS lines. This includes all equipment; both active and passive, between the core network and customer demark.
Essential Job Functions:
- Test and validate all new circuits, hardware and connections for proper configuration and performance.
- Trouble shoot commercial circuits at the direction of CNOC or CNO engineers to resolve issues such as but not limited to Low levels, loss of signal, High BER, Packet Loss, Miss-Balanced DWDM systems (non-roadm), FDV and latency issues.
- At the direction of Commercial NOC, Commercial Design Engineers, or Commercial Network Engineers, trouble shoot commercial circuits using any of the following test equipment as required -
oOTDR (must be able to read and convey readings to construction or NOC)
oOptical power meter
oEthernet Test Set (layer 2 & 3; JDSU, EXFO)
oSONET Test Set (OC-192 down to VT1.5)
- Provision at the shelf level using Fujitsu NetSmart 500 and Cyan ' s Planet Operate Craft Interfaces.
- Provision Accedian MetroNID and EtherNIDs at the direction of Commercial Network Design or Commercial Network Engineering.
- Ensure all fibers, cables and other connections are properly tagged and identified and that these connections have the proper physical support such as fiber duct, spiral wrap and strand relief supports.
- Ensure all equipment is mounted in such a way as to ensure network reliability.
- Document all last mile and premise equipment alarm points are being properly monitored and circuit design records are complete and accurate. This includes both creating circuit design records when needed as well as ensuring they are updated for an as-built or service restoration changes.
- Assist with the installation, service and maintenance of core switches, routers, SONET transport, DWDM and other related equipment as necessary and directed.
- As part of an on-call/standby rotation, respond to afterhours call-out for service restoration, troubleshooting, network testing and repair of all last mile and customer premise equipment necessary for the delivery of Commercial Metro Ethernet, Metro Transport, PRI, and POTS lines. Ensure the Commercial Customer Support Team is kept up to date on the progress of all repair and upgrade activities. Also assist Commercial Network Engineers in troubleshooting, testing and repair of all core switches, routers, SONET Transport, DWDM and other related equipment as necessary and directed.
- Participate in the creation and review of event Post Mortem documentation to ensure accurate and meaningful Post Mortems are created. Review all Post Mortem documents and implement procedures to minimize future service outages and shorten the duration
- Maintain all spare stock for all last mile and customer premise equipment necessary for the delivery of Commercial Metro Ethernet, Metro Transport; PRI and POTS
- Track all equipment RMAs and ensure the proper levels of spare inventory is maintained.
- Perform scheduled maintenance on all metro last mile and customer premise equipment such as software upgrades and equipment upgrades and assist with such maintenance on the core network equipment as needed
- Maintain proficiency in trouble shooting techniques and the use of test equipment such as optical power meters, OTDRs, Optical Spectrum Analyzers, Ethernet Sniffer and Ethernet, SONET, T1 and DS3 test equipment.
- Work with the Commercial Customer Support Team to provide customer education and troubleshooting training as needed.
- Ensure all network and facility security procedures are followed to protect the network hardware and systems for unauthorized access.
Job Requirements:
- Associates Degree in computer networking or telecommunications infrastructure is preferred but not required. Real world experience in network troubleshooting and customer relations is also preferred. Real world experience in Telco POTS delivery and wiring is preferred. High School Diploma/GED or Equivalent required.
- Hands on experience with the Cisco XPE, Cisco 15310-CL, Telco Systems T-MARC, Accedian EtherNID and MetroNID and MetroNode, Fujitsu (FW 4100, 4500,9500), Netsmart Craft Interface, CWDM Couplers, Cienna Core Director, Cienna 6500 & 6200, Cyan Z-series & Craft interfaces.
- Solid understanding of the following:
oGR3 (Cisco G.709,Rapid Resilient Ring Ethernet protection)
oITU-T G.8032 & G.8031 Ethernet protection Schema
oGFP (Generic Framing Protocol) as defined by ITU-T G.7041 (i.e. Ethernet to SONET)
oPBB-TE as defined in 802.1Qay-2009 (Provider Backbone Bridges Traffic Engineering)
oPBB as defined in 802-1ah (Provider Backbone Bridges)
othe ITU-T Y.1731 OAM Function
oRFC2544 Turn-up testing
oITU-T T.1564 Turn-up testing
- PBX system certifications are preferred but not required.
- SIP experience is preferred but not required.
- Installation and trouble shooting of PRI is preferred but not required.
- Basic knowledge of telco standards is required, cable counts, creating fittings, terminating cable and running cable is preferred.
- Experienced and knowledgeable in network troubleshooting techniques.
- Thorough understanding of Metro Ethernet transport including IP subnetting, nating, domain controllers, VLANS, Q&Q, dot1q tunnels, COS, CDP, VTP, and related subjects.
- Thorough understanding of TDM circuit operations, including test access, circuit testing, line coding and framing of DS1 ' s, DS3 ' s, OC3 ' s, OC12 ' s, OC48 ' s and OC192 ' s.
- Thorough understanding of the RF plant is preferred, experience with cable modems and EMTA ' s
- Must be able to efficiently operate such test equipment as optical power meters, OTDR, Optical Spectrum Analyzers, and Ethernet, SONET, T1 and DS3 test equipment.
- Basic understanding of Metro Ethernet
- Transport protocols such as MPLS, VPLS, RPR, SONET and similar network protocols.
- Basic understanding of OSPF and BGP routing.
- CCNA is preferred.
- A+ Certification is preferred.
- SONET, TDM, or DACS Certifications are preferred.
- MEF CECP Certification preferred.
- Three to five years ' experience in network troubleshooting is required. Such experience should include experience in network troubleshooting, Ethernet routing, TDM & SONET circuits, CWDM technologies, DWDM technologies.
- Valid NC or SC Driver ' s license
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
FCC Unit_TWC: 0587
Controlling Establishment ID: 00033 - Greensboro North Regional Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 156375BR
Posting Location: Greensboro, NC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a BC Fiber Services Technician 3 for our Business Services Department in Greensboro, NC.
Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
Configure, Install, Service and maintain all last mile and customer premise equipment necessary for the delivery of Commercial Metro Ethernet, Metro Transport, PRI and POTS lines. This includes all equipment; both active and passive, between the core network and customer demark.
Essential Job Functions:
- Test and validate all new circuits, hardware and connections for proper configuration and performance.
- Trouble shoot commercial circuits at the direction of CNOC or CNO engineers to resolve issues such as but not limited to Low levels, loss of signal, High BER, Packet Loss, Miss-Balanced DWDM systems (non-roadm), FDV and latency issues.
- At the direction of Commercial NOC, Commercial Design Engineers, or Commercial Network Engineers, trouble shoot commercial circuits using any of the following test equipment as required -
oOTDR (must be able to read and convey readings to construction or NOC)
oOptical power meter
oEthernet Test Set (layer 2 & 3; JDSU, EXFO)
oSONET Test Set (OC-192 down to VT1.5)
- Provision at the shelf level using Fujitsu NetSmart 500 and Cyan ' s Planet Operate Craft Interfaces.
- Provision Accedian MetroNID and EtherNIDs at the direction of Commercial Network Design or Commercial Network Engineering.
- Ensure all fibers, cables and other connections are properly tagged and identified and that these connections have the proper physical support such as fiber duct, spiral wrap and strand relief supports.
- Ensure all equipment is mounted in such a way as to ensure network reliability.
- Document all last mile and premise equipment alarm points are being properly monitored and circuit design records are complete and accurate. This includes both creating circuit design records when needed as well as ensuring they are updated for an as-built or service restoration changes.
- Assist with the installation, service and maintenance of core switches, routers, SONET transport, DWDM and other related equipment as necessary and directed.
- As part of an on-call/standby rotation, respond to afterhours call-out for service restoration, troubleshooting, network testing and repair of all last mile and customer premise equipment necessary for the delivery of Commercial Metro Ethernet, Metro Transport, PRI, and POTS lines. Ensure the Commercial Customer Support Team is kept up to date on the progress of all repair and upgrade activities. Also assist Commercial Network Engineers in troubleshooting, testing and repair of all core switches, routers, SONET Transport, DWDM and other related equipment as necessary and directed.
- Participate in the creation and review of event Post Mortem documentation to ensure accurate and meaningful Post Mortems are created. Review all Post Mortem documents and implement procedures to minimize future service outages and shorten the duration
- Maintain all spare stock for all last mile and customer premise equipment necessary for the delivery of Commercial Metro Ethernet, Metro Transport; PRI and POTS
- Track all equipment RMAs and ensure the proper levels of spare inventory is maintained.
- Perform scheduled maintenance on all metro last mile and customer premise equipment such as software upgrades and equipment upgrades and assist with such maintenance on the core network equipment as needed
- Maintain proficiency in trouble shooting techniques and the use of test equipment such as optical power meters, OTDRs, Optical Spectrum Analyzers, Ethernet Sniffer and Ethernet, SONET, T1 and DS3 test equipment.
- Work with the Commercial Customer Support Team to provide customer education and troubleshooting training as needed.
- Ensure all network and facility security procedures are followed to protect the network hardware and systems for unauthorized access.
Job Requirements:
- Associates Degree in computer networking or telecommunications infrastructure is preferred but not required. Real world experience in network troubleshooting and customer relations is also preferred. Real world experience in Telco POTS delivery and wiring is preferred. High School Diploma/GED or Equivalent required.
- Hands on experience with the Cisco XPE, Cisco 15310-CL, Telco Systems T-MARC, Accedian EtherNID and MetroNID and MetroNode, Fujitsu (FW 4100, 4500,9500), Netsmart Craft Interface, CWDM Couplers, Cienna Core Director, Cienna 6500 & 6200, Cyan Z-series & Craft interfaces.
- Solid understanding of the following:
oGR3 (Cisco G.709,Rapid Resilient Ring Ethernet protection)
oITU-T G.8032 & G.8031 Ethernet protection Schema
oGFP (Generic Framing Protocol) as defined by ITU-T G.7041 (i.e. Ethernet to SONET)
oPBB-TE as defined in 802.1Qay-2009 (Provider Backbone Bridges Traffic Engineering)
oPBB as defined in 802-1ah (Provider Backbone Bridges)
othe ITU-T Y.1731 OAM Function
oRFC2544 Turn-up testing
oITU-T T.1564 Turn-up testing
- PBX system certifications are preferred but not required.
- SIP experience is preferred but not required.
- Installation and trouble shooting of PRI is preferred but not required.
- Basic knowledge of telco standards is required, cable counts, creating fittings, terminating cable and running cable is preferred.
- Experienced and knowledgeable in network troubleshooting techniques.
- Thorough understanding of Metro Ethernet transport including IP subnetting, nating, domain controllers, VLANS, Q&Q, dot1q tunnels, COS, CDP, VTP, and related subjects.
- Thorough understanding of TDM circuit operations, including test access, circuit testing, line coding and framing of DS1 ' s, DS3 ' s, OC3 ' s, OC12 ' s, OC48 ' s and OC192 ' s.
- Thorough understanding of the RF plant is preferred, experience with cable modems and EMTA ' s
- Must be able to efficiently operate such test equipment as optical power meters, OTDR, Optical Spectrum Analyzers, and Ethernet, SONET, T1 and DS3 test equipment.
- Basic understanding of Metro Ethernet
- Transport protocols such as MPLS, VPLS, RPR, SONET and similar network protocols.
- Basic understanding of OSPF and BGP routing.
- CCNA is preferred.
- A+ Certification is preferred.
- SONET, TDM, or DACS Certifications are preferred.
- MEF CECP Certification preferred.
- Three to five years ' experience in network troubleshooting is required. Such experience should include experience in network troubleshooting, Ethernet routing, TDM & SONET circuits, CWDM technologies, DWDM technologies.
- Valid NC or SC Driver ' s license
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
FCC Unit_TWC: 0587
Controlling Establishment ID: 00033 - Greensboro North Regional Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status