Director, Retail Sales

As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.

The Director, Retail Sales will drive all retail sales of T-Mobile's wireless product and services portfolio within the South Florida Region consisting of the Miami, Ft. Lauderdale, and West Palm Beach areas. This individual will be responsible for realizing the full potential of the T-Mobile brand through in-store sales and training efforts across approximately 67 corporate stores. The Director will focus on sales strategies and tactics, including key initiatives such as leading sales growth and team performance within this critical Region that currently holds one of T-Mobile's largest portfolios of business. The Director will set vision and strategy to lead the growth of the market and ensure retail sales teams are consistently providing an outstanding customer experience. The Director will identify and diagnose systemic financial and operational performance gaps, develop required corrective action plans, and execute on collaboratively established sales KPI's. More specifically, this role will assume the following responsibilities:

• Interpret corporate strategy and translate/communicate goals to a team of 6 District Managers.
• Inspire leadership to create elite teams of customer service professionals that go the distance.
• Coach, develop and evaluate District Managers.
• Build pride and motivation across the portfolio of Districts.
• Drive teams, processes, and systems that efficiently and consistently deliver a top-notch retail experience for the customer.
• Deliver revenue, profit, and customer growth through district and store level P&L management.
• Diagnose store performance issues through site visits and one-on-one conversations with DMs.
• Escalate relevant feedback to VP and participate in strategy development.
• Set operational and performance standards across Stores and Markets.
• Develop Market-level financial and operational targets. Manage Financials for the portfolio of Markets, and conduct regular assessments of Store and Market performance against financial targets.
• Enable the distribution of cutting-edge products and superior services that reflect T-Mobile's retail promise.
• Play a role in creating excellent store environments and selecting favorable locations.
• Provide input to the VP, Area Field Sales on Market opportunities and priorities for Store development.
• Assist the FSC Store development team as requested; coordinate with a cross-functional team and Store Development on specific build-out issues.
• Evaluate merchandising and Marketing strategy; implement and translate corporate driven strategy.
• Assess merchandising and Marketing needs across region; escalate relevant feedback.
• Maintain awareness of Market opportunities and priorities.
• Communicate the product and service line, as well as new products in development.
• Maintain keen awareness of demographic and wireless trends, as well as competitive threats, within the Florida Region.

While the quality and accomplishments of a person's career will be the determining factor, the finalist must have the following requisite qualifications:

• 10-15 years' experience in field sales leadership with a proven track record of success is required
• Minimum of 10 years' experience in a senior leadership role managing commissioned employees.
• Must understand the recurring revenue model or have worked in a subscription business; experienced selling a complex or technical retail product.
• Demonstrated people development ability including a focus on developing emerging leaders.
• Experience leading a large, diverse, multi-state region and/or populous city/major market.
• Bachelor's degree is required; Business related Master's degree and/or continued education is a plus.
• Possesses insight into the drivers of financial performance in the Markets and Division. Understands store-level performance drivers.
• Bilingual Preferred - Spanish

PERSONALCHARACTERISTICS: The successful candidate will possess the following attributes:

• Able to strategically and tactically deliver on company initiatives
• Can effectively deal with change; agile
• Ability to quickly establish and maintain trust
• Strong communicator across all levels of the enterprise
• High energy with a passion for leading sales teams
• Customer focused
• An innovative thinker
• Able to build solid relationships and influence at the executive level
• An inspirational leader; a motivator and mentor
• Able to hold self and others accountable
• Competitive; driven to succeed
• Solid business acumen
• Approachable and people-centric