Operations Manager

Spartan Staffing, a TrueBlue company, has an opening for an Operations Manager in Jasper, IN.

The Operations Manager is responsible for providing leadership in assigned branch to plan and organize operational activities to ensure operational and financial performance is maintained, profit margins and revenue goals are achieved and other company goals are met or exceeded. This position has overall service, profit and loss responsibility for their branch operation. The OM supports, motivates, trains, retains and holds accountable the staff that ultimately delivers net operating income, impacting shareholder value.

Responsibilities:

• Ensure branch employees are a highly competent and professional customer service and sales team.
• Establish personal credibility with the team by setting the example for aligning actions with company values. Provides the support and strategy to team to continually increase sales and improve customer service.
• Provide coaching and mentoring to branch staff. Assists in setting organizational and personal goals and provides support in achieving them. Ensures all new hires are properly on-boarded after hire, including appropriate training. Partners with the Human Resources Department when needed to work through challenging conflicts.
• Create, coordinate and implement plans to achieve week-over-week sales growth.
• Support Account Manager in the sales process and assists in the identification of new business. Frequently visits existing and potential customers.
• Identify trends and competition in markets, and advocates action to maximize opportunities and minimize risks. Responsible for ensuring messages and goals cascade down to Staffing Specialist(s) and Key Account Manager(s).
• Recruit new assignment employees to ensure employee supply meets customer demand. Performs and abides by all standard procedures for screening and placement of assignment employees.
• Create awareness and reinforce with team that our attention and dedication to compliance is what sets us apart from our competition. Ensure team complies with all service standards and procedures.
• Conduct audits in operations, sales and customer satisfaction in their own branch. Reinforce a culture in the area that places an emphasis on worker safety being #1.
• Responsible for overseeing the completion of job site visits and taking a proactive stance in the prevention of worker accidents. Plan annually to achieve worker safety ratio reductions.

Qualifications:

• Bachelor's Degree preferred.
• 3 years management experience. Staffing, manufacturing, and/or logistics experience preferred.
• Strong team leadership skills, including coaching and mentoring.
• Highest commitment to customer service.
• Ability to manage multiple complex projects independently, and meet deadlines under pressure.
• Excellent communications skills, both written and verbal, and ability to persuade an audience.
• Ability to effectively interact and build relationships with a diverse employee population.
• Desire to work in a collaborative team environment.
• Valid driver's license and a car that can be used for work.

We provide an excellent benefits package, which includes: 401(k), Employee Stock Purchase Program, Tuition Reimbursement, College Savings Fund, and comprehensive Health and Welfare coverage including Medical/Dental/Vision and prescription drug benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.