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in Scranton, PA

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Hours Full-time, Part-time
Location Scranton, PA
Scranton, Pennsylvania

About this job

Job Summary: 

The Sr. Customer Support Rep is responsible for implementing scheduled pricing updates for all Customer Pricing Agreements, General Commodity Rates and Special Pricing Initiatives supporting Air Forwarding, Air Cargo and Trade Direct. 

Duties may include but are not limited to: 

  • Evaluating Domestic and International Pricing templates for completeness, accuracy and compliance within E2K Pricing and Rating systems.
  • Ensuring pricing proposals conform to corporate policy and Revenue Management guidelines.
  • Interacting with Solutions, Sales and Operations to ensure rate requests are properly interpreted into E2K.
  • Participating in root cause analysis of E2K Pricing and Rating issues impacting invoice quality.
  • Identifying areas of opportunity for P&R system enhancements that will improve efficiency within the Pricing and Rating system.
  • Assisting in educating fellow employees on E2K Pricing & Rating functionality.
  • Verifying completed rate implementations for rate accuracy and adherence to established Sarbanes- Oxley controls.
  • Participating in department quarterly self-audits.

 The successful candidate will possess:

  • Minimum of (4) years’ experience in transportation related field, which can be a combination of college and/or business experience.
  • In-depth knowledge of E2K Pricing Applications, E2K Rating Logic, Service offerings, Pricing Policies and Procedures, Terms and Conditions of Contract.
  • Strong organizational and problem solving skills.
  • Ability to work independently.
  • MS Office Suite experience with strong emphasis on Excel.
  • Excellent verbal and written communication skills.