Specialist-Customer Care Sales - Full-time

Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World at Marriott.

Customer Care Sales Specialist
CLASS STARTS September 2, 2014

Do you love talking to people and helping them with their dream vacation, their upcoming business trip, or book a room for an upcoming wedding? If you have a Spirit to Serve and have a passion for travel and hospitality, then this is the job for you. Our Customer Care Sales Specialists service incoming calls in a friendly, efficient manner while booking reservations.

Full time position
Flexible schedules determined monthly
Paid training is from 5:00 pm to 1:00 am Monday through Friday for 4 weeks
Opportunity to work from home after 90 days
Starting wage is $10.00 per hour

In addition to competitive benefit packages, Marriott associates enjoy:

Valuable room rate, food and beverage, and retail discounts at global Marriott locations
Paid time off after 90 days for full time associates
Convenience of having the opportunity to work from home and save time, money, and gas
Tuition reimbursement and flexible scheduling to accommodate school schedules
Retirement saving plan
Professional development and career advancement opportunities



Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.