Senior Customer Service Representative - Duluth, MN

The Senior Customer Service Representative is responsible for answering incoming calls from consumers with questions regarding access, registration and navigation on a health and wellness website, activity and program completion questions, incentive tracking and earnings questions and rewards fulfillment.

Primary Responsibilities:

Qualifications:

• 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties


• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience


• Authorization to work in the United States


• Available to work 40 hours per week anytime within the operating hours of the site


• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications


• Ability to navigate a computer while on the phone


• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product


• Ability to remain focused and productive each day though tasks may be repetitive


• Willing to work and contribute in a team environment


• Knowledge of Billing/Finance and Eligibility processes, practices and concepts preferred.


• Basic knowledge of managed care industry preferred

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer


• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. (SM)

Our hiring process is rigorous. It is rigorous because we want to ensure the best job and culture fit for you and for us.  Please ensure that your application is complete and that all required sections have been filled out (about you, history and certifications, application questions and job questions.)

You will be sent information regarding the steps to follow in our hiring process via additional e-mail correspondence.  This may include a link for the completion of an online pre-selection test.  The test should be taken within 48 hours and can only be retaken after a six month waiting period.  We encourage you to also review our digital interviewing process in the event you are requested to complete your interview via this method. Upon successful completion of these steps and a review to determine if your qualifications match the position, you will be advised of your status.  

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.