Customer Support Associate - Full-time / Part-time

Position Summary: The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. This position is responsible for the successful and compliant on-boarding and off-boarding of MSO resources across multiple geographic locations. The CSA is also the primary liaison with the corporate office regarding all accounting related issues.


Primary Duties and Responsibilities: The statements below are intended to describe the general nature and level of work performed by persons assigned to this position and are not intended to encompass all aspects of the position

- Coordinate, Execute, and Control the On-Boarding Process (Offer Letter, PEP, Relocation, Internal and External Orientation) for MSO accounts
- Create Checklists and PEP Packets for all MSO Accounts to ensure compliance and consistency
- Become SME and central point of contact for the Aerotek Field offices for each MSO account for on-boarding (Internal and External), timekeeping/payroll, and off-boarding processes
- Interact with the Client in order to monitor and ensure new resources are equipped with all Client related systems access, tools, and training in order to effectively deliver engineering services
- Produce status reporting on MSO account on-boarding and off-boarding processes and deliver to EASi PM and Aerotek Contracts Managers
- Escalate on-boarding and off-boarding issues to EASi Program Manager as required
- Utilize Rate Letters for time entry process
- Liaison between EASi Analyst, BOA and Project Manager
- Weekly Meetings with Team, Program Manager, Project Coordinator, Account Manager, Business Development Manager
- Serve as FSG SME for PeopleSoft Projects & Contracts
- Ensuring front office customer service (telephone and reception desk)
- Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS
- Time and Audit Billing report audit
- Managing the distribution and explanation of expected and actual commission numbers
- Resolution of all spread and commission related issues
- Managing the Unemployment Process including claims and hearings
- Managing the Worker’s Compensation Program including education, filing claims and alternate light duty locations
- Managing the processing of payroll (sort, stuff and mail)
- Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
- Managing all filing
- Managing MSO Resource and internal benefits program
- Ensuring the accurate and timely entry of starts and finishes in PeopleSoft
- Audit of New Starts reports
- Managing the HR folder process
- Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
- Managing the use of DHL or FEDEX
- Ensuring the timely processing of Tax Credit Forms
- Ensuring adequate levels of administrative and galley supplies
- Managing P Card account


Education and/or Experience Requirements:
- BA/BS degree in Human Resources, Business, and Accounting preferred.
- 2 + years experience in a customer service related position.
- Ability to priorities, organize, problem solve and meet deadlines and goals.
- Ability to communication effectively and provide proper follow up.

Customer Support-Uncategorized