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in Saint Louis, MO
First Response Dispatcher - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Saint Louis, MO Saint Louis, Missouri |
About this job
Aerotek is seeking a qualified candidate for a First Response Dispatcher position for our client in Maryland Heights, MO. Our client is a very successful provider of data center solutions and consulting for mission critical facilities.
Basic Job Responsibilities:
-Dispatcher is responsible for monitoring data center hubs.
-Dispatch vendors for critical alarms and document transactions and interactions with customers and vendors.
-Monitor the weather to be proactive with storms that are expected to hit for each region
-Communicate with vendors, clients, and engineers via phone and email.
-Become proficient with two systems, an internal system and remedy client system.
-Determine the location and what the issue is, escalate to engage or dispatch vendor and/or engineering staff.
-Involvement in Work Order Management and Purchase Order Routing
-Create and modify remedy change tickets
Qualifications:
-College degree preferred
-Proficient with Microsoft Office and be able to pass basic testing in Excel and data entry
-Excellent customer service skills and high level of professionalism. This is NOT a call center role.
-Possess strong individual drive and motivation to succeed in a fast-paced environment
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Basic Job Responsibilities:
-Dispatcher is responsible for monitoring data center hubs.
-Dispatch vendors for critical alarms and document transactions and interactions with customers and vendors.
-Monitor the weather to be proactive with storms that are expected to hit for each region
-Communicate with vendors, clients, and engineers via phone and email.
-Become proficient with two systems, an internal system and remedy client system.
-Determine the location and what the issue is, escalate to engage or dispatch vendor and/or engineering staff.
-Involvement in Work Order Management and Purchase Order Routing
-Create and modify remedy change tickets
Qualifications:
-College degree preferred
-Proficient with Microsoft Office and be able to pass basic testing in Excel and data entry
-Excellent customer service skills and high level of professionalism. This is NOT a call center role.
-Possess strong individual drive and motivation to succeed in a fast-paced environment
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
Customer Service-Uncategorized