Commercial Accounts Supervisor - Full-time / Part-time

Job Scope

This position supervises and directs the daily functions of the Commercial Accounts department and is responsible for maintaining positive relationship with Commercial Accounts customers, developing new business, and providing quality service.

Key Responsibilities

• Schedule and supervise the sale preparation for commercial accounts ensuring that accurate vehicle and account information is obtained

• Establish and maintain a good working relationship with commercial account representatives and their staff

• Establish and maintain a close working relationship with major Factory and Fleet Lease operations, including major banks, etc.
• 
  
• Schedule sale for commercial accounts after completion of the pre-sale reconditioning and required paperwork

• Coordinate customer contact functions, such as redemptions, end of term lease, new car delivery and other customer inquiries

• Supervise clerical staff to ensure paperwork is processed accurately and provided to the customer in a timely manner

• Supervise the preparation of contracts, and pre- and post-sale reports as required by consignor

• Follow up on aging vehicles and monitor and records their status until they are scheduled for sale

• Verify that vehicle information is accurately recorded and vehicles are properly numbered for sale

• Maintain post-sale paperwork and ensure records are complete

• Monitor and make sure that changes to vehicles are posted timely and accurately and that vehicle records are maintain in compliance with contract requirements

• Develop new commercial accounts through personal and phone contact with potential customers

• Increase level of consignment with existing customers

• Supervise and direct the work of commercial accounts staff by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures

• Assist manager in counseling and disciplining employees, in evaluating employee job performance and conducting performance appraisals

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such

• Work in cooperation with safety leadership in support of all safety activities aligned with safety excellence

• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service

• Review departmental performance against key performance indicators and metrics and develop