Technical Help Desk Rep- Inbound

Manpower has a new and exciting opportunity for an inbound call center rep in the Janesville Area. We are partnering with one of our more reputable companies to find the best Help Desk Rep out there! Under general supervision, responsible for the proactive and reactive monitoring of all elements in the HFC network. Determine the root cause for service interruptions and engage all available resources to minimize Mean Time To Repair. Ensure the methods employed to restore services are effective, time-efficient and within company specifications. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Test, triage, escalate, and resolve all network events. Troubleshoot service interruptions to determine root cause and take necessary steps to enable repair and prevent future occurrences. Track and update problems in the trouble ticketing system in a clear and efficient manner. Provide escalation and status notification throughout the enterprise on service impacting events. Perform other duties as required by supervisor. REQUIRED QUALIFICATIONS Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner. Ability to use personal computer and software applications. Knowledge of company products and services (as trained). Basic understanding of amplifiers, nodes, power supplies and all other network equipment. Ability to prioritize and organize effectively with a keen sense to detail. Ability to multi-task using multiple software programs simultaneously. REQUIRED High School Diploma or equivalent work experience 2+ years network troubleshooting and monitoring experience preferred If you, or someone you know is qualified and interested in learning more about this position, please reply to this ad and complete a full account at www.manpowerjobs.com.