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Hours Full-time
Location Laredo, TX
Laredo, Texas

About this job

Posting Job Title:Retail Sales Specialist
Requisition #: 157422BR
Posting Location: Laredo, TX, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

The purpose of this position is to educate customers on our products and services and to enhance the image of Time Warner Cable by accurately and professionally ensuring customer satisfaction in a variety of situations. This position handles customer service inquiries, payments, service issues and change requests in a confident manner. This position operates in a team environment and strives to achieve established sales, retention, and performance goals.
Essential Job Functions:
- Achieve sales and customer service objectives.
- Handles subscriber disconnect activity, consistently meeting/exceeding sales, retention, and quality targets
- Conduct product demonstration on retail sales floor utilizing interactive tools.
- Project a professional image to customers at all times. Welcome and assist customers with questions, concerns and service changes.
- Perform necessary functions for new and prospective customers, including selling and bundling services, entering account information into the computer system, scheduling installation and verifying serviceability, deposit requirements and service requirements.
- Assist customers with " instant installs " , customer education and operation of equipment.
Promote additional services that add value to customer ' s current service package.
Assist customers in-person with equipment issuance or returns, billing questions, research requests and service issues.
- Retain customers requesting disconnect or downgrade of service by demonstrating the ability to overcome objections, explain features and benefits, and explain the benefits of bundling services.
- Shows empathy and sincere desire to retain customers
- Continuously learn and retain knowledge of current procedures, services, equipment, promotional offers, and new product offerings.
- Maintain store appearance and product presentation to company standards.
- Perform cashier duties, including accepting and processing of customer payments and balancing receipts and cash.
- Prepare daily and monthly activity reports.
- Stock and organize cable store with customer information materials.
- Travel to other Customer Care Center/Store locations to provide coverage for vacation, illness, etc. as necessary.
- Other Customer Care Center/Store duties as assigned, including: ordering supplies, reporting facility concerns, packing equipment, etc.

Job Requirements:
- High School Diploma or GED and a minimum of 3 years Customer Service related experience; or equivalent combination of education and experience.
- Sales experience with order entry systems and other sales/productivity tools strongly desired. One year cash handling experience preferred.
- Ability to work with CRT, calculator.
- Personal Computer knowledge required for data/order entry.
- Basic math skills required, including the ability to add, subtract, multiply and divide numbers accurately.
- Excellent interpersonal, written/oral communication skills, and the ability to effectively listen comprehend and interact with customers.
- Strong organizational skills and the ability to multitask. Ability to adapt to change and handle stress.
- Ability to work in a fast paced-team environment.
- Ability to handle cash and equipment with accuracy.
- Ability to travel to other stores to cover as needed.
- Knowledge of ICOMS billing system helpful.
- Must have flexibility in work schedule availability, must be able to work weekends and holidays
- Must present a courteous, professional impage to internal/external customers at all times.

CBTWC 06/19/14

FCC Unit_TWC: 5675
Controlling Establishment ID: 00155 - Laredo W Calton Rd

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status