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in Folsom, CA
Rep-Business Telesales
Hours | Full-time, Part-time |
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Location | Folsom, CA Folsom, California |
About this job
Responsibilities
Sales Results: Meet and exceed monthly sales quota objectives by selling wireless products and services to qualified employees of existing business accounts. Identify customer needs, perform rate plan evaluations and propose solutions that best benefit the company and the customer. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories.
Customer Retention: Provide follow-up training for new and existing customers, handle equipment issues, trouble-shooting, perform rate plan analysis, explain billing and interact with Support Center on customer service issues. Maintain and grow existing customer base and manage churn.
Order Processing and Reporting: Fully utilize all sales force automation, funnel management and prospecting tools. Work with support center to fulfill orders, activate lines and procure equipment. Responsibilities also include tracking sales and generating reports.
Training /Meetings: Continuously update knowledge of wireless products, services and industry trends. Participate in training opportunities on products and services and attend sales meetings. Represent company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce
Qualifications
Bachelor’s Degree or equivalent work experience preferred.
Experience in sales or customer service with business accounts required.
Understanding and knowledge of communications industry and related products & services.
Familiarity with billing systems and order entry systems a plus.
The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
Excellent interpersonal, written and oral communication skills.
Effective use of PC including Microsoft Office required.
Effective negotiation and closing skills required.
Equal Employment Opportunity
- Verizon is a Federal Contractor
- Verizon requests veteran priority referrals
- Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.