Shift Leader

Approximately 6 people came — 5 relatives and the mailman. And while it was slow going at first, word started to spread that there was something a little bit different about California Tortilla. Because while we prided ourselves on having the freshest, darn tastiest Mexican Food around, we also prided ourselves on having spunky cashiers, and promotions like Jungle Noise Day and Pop Tart Day.

Shift Leader

Position Summary:

Under the direction of the store manager, the Shift Leader is to provide management support in maintaining company standards of quality, customer service, and cleanliness of the store when acting as the manager on duty. He/she takes immediate action to eliminate problems, informing the manager of action taken.

Key Responsibilities:

The Shift Leader is responsible for performing the following duties. His/her performance in each of these areas will be evaluated.

Sales Building/Financial (Profits and Controllable Expenses):

• Presents a positive image to the community that reflects the high standards of the company.
• Supports local and company promotions.
• Effectively shows employees how to support promotions and practice suggestive selling. Acts as an example to other management and employees.
• Encouraged to submit ideas for sales building.
• Follows proper cash control procedures.
• Assists the manager on duty in how much product to cook and stock so as to minimize the amount of food that must be thrown away because holding times are exceeded.

Customer Service:

• Displays genuine concerns for customer service and sets a good example for the rest of the crew.
• Follows customer service program. Delivers service as required by POR report.
• Helps the manager on duty to ensure the store is prepared for rushes.
• Assists managers on duty in supervising directing the crew and participates in skill portion of operations, or as otherwise delegated by the manager.
• Assists the manager on duty to handle customer complaints in a polite and helpful manner.

Quality Control

• Maintains the highest quality of product by adhering to all preparation, portioning, presentation and holding standards as established in the Food Preparation and Operations Manuals.
• Reports all product quality or other operational irregularities to the manager or assistant manager on duty.

Personal Development

• Works toward attainment of objectives and goals established with the manager during the previous performance evaluations.
• Demonstrates initiative and interest in job performance and improvement.

Cleaning & Preventive Maintenance / Security & Safety

• Maintains the store and property in accordance with company standards.
• Ensures completion of all items on the Daily Cleaning and Maintenance Schedule.
• Completes items on the weekly and monthly Cleaning and Preventive Maintenance Schedule.
• Has the working knowledge of all equipment and utilizes the manuals on a regular basis to further his/her understanding.
• Advises the manager when equipment repair is needed.
• Follows all California Tortilla security policies and procedures.
• As the management person on duty, ensures that all employees being supervised follow proper safety and security procedures.
• Displays a genuine concern for safety and sets a good example for other management and employees.
• As the management person on duty, immediately reports all customer or employee injuries in accordance with company policy. Notifies the manager of each incident.

Staffing / Training

• Trains the hourly employees utilizing the Employee Development Program and encourages active participation by all employees.
• Helps train employees on specific tasks and in performance areas where they are having difficulty.
• Provides input to the manager in regard to each employee’s progress through the Employee Development System.
• Follows up in the tasks assigned to employees to ensure that tasks are completed in accordance with company standards.
• During shift, ensures the proper numbers of employees are scheduled and present.
• Follows business plan.
• Finishes all assigned tasks on time and sees that all employees are always productive.
• Controls quality of work of employees.

Communications

• Uniformly and consistently implements and enforces company policies and procedures.
• Attends and actively participates, in store meetings and weekly management meetings. Expresses opinions and suggestions during the weekly management meetings.
• Keeps manager aware of problems regarding operations, personnel, or any other aspect of the store as stated in the Operations Manual.

Inventory Control

• Properly rotates stock to ensure that the first product received is the first used.
• As assigned by the manager, properly prepares and places Sygma orders on the day designated for ordering.
• Properly verifies the accuracy of all deliveries.

Recordkeeping

• Demonstrates an understanding of the content and how to use the operations and all other manuals.
• Follows accurate and timely recordkeeping procedures, including but not limited to: hourly cash pickups, cash paid outs, etc.
• Properly generates NCR reports and polls daily, in accordance with company policies. Shows understanding of NCR problem solving, and comprehension reports.

Personnel

• Complies with all company policies and State and Federal laws governing recruitment and all other terms and conditions of employment.
• Refers management candidates to the manager.
• As the management person on duty, effectively supervises hourly employees.