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Prior Auth. Customer Service - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Chandler, AZ Chandler, Arizona |
About this job
-This individual will answer member and pharmacy calls in the Member Services and Pharmacy call center
-They must be able to communicate effectively and clearly with members regarding questions about their pharmacy plan coverage, co-pays, deductibles, and other aspects of their pharmacy program
-Collect accurate information and document unresolved issues
-Fulfill any client requests that are faxed directly to the Member Services team by clients or members
-Maintain records of actions taken including documenting clients’ calls in INFO Call Tracking or RxCLAIM, member prior authorizations, modifications to records within the RxCLAIM system, and call tracking notes regarding pharmacy or member calls received
-File and maintain paper records in an organized manner
-Assist pharmacies and/or clients in resolving a variety of daily processing obstacles – problem solving and the ability to communicate solutions is essential
-Ability to speak clearly and effectively communicate instructions over the phone
-Positive attitude, willingness to learn and improve on a daily basis
-Basic typing skills
-Basic math and spelling skills, as well as problem-solving skills
MUST be flexible between 4am - 12am M-Sun
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
-They must be able to communicate effectively and clearly with members regarding questions about their pharmacy plan coverage, co-pays, deductibles, and other aspects of their pharmacy program
-Collect accurate information and document unresolved issues
-Fulfill any client requests that are faxed directly to the Member Services team by clients or members
-Maintain records of actions taken including documenting clients’ calls in INFO Call Tracking or RxCLAIM, member prior authorizations, modifications to records within the RxCLAIM system, and call tracking notes regarding pharmacy or member calls received
-File and maintain paper records in an organized manner
-Assist pharmacies and/or clients in resolving a variety of daily processing obstacles – problem solving and the ability to communicate solutions is essential
-Ability to speak clearly and effectively communicate instructions over the phone
-Positive attitude, willingness to learn and improve on a daily basis
-Basic typing skills
-Basic math and spelling skills, as well as problem-solving skills
MUST be flexible between 4am - 12am M-Sun
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
CUSTOMER CARE/CALL CENTER, MEDICAL PHARMACEUTICAL, MEDICAL HEALTHCARE