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Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Phoenix, AZ Phoenix, Arizona |
About this job
This individual will answer member and pharmacy calls in the Member Services and Pharmacy call center. Candidates must be able to communicate effectively and clearly with members regarding questions about their pharmacy plan coverage, co-pays, deductibles, and other aspects of their pharmacy program. Candidates will be collecting accurate information and document unresolved issues. Handle and fulfill any client requests that are faxed directly to the Member Services team by clients or members. Required to Maintain records of actions taken including documenting clients’ calls in INFO Call Tracking or RxCLAIM, member prior authorizations, modifications to records within the RxCLAIM system, and call tracking notes regarding pharmacy or member calls received. Will be filing and maintaining paper records in an organized manner. Reps will be assist pharmacies and/or clients in resolving a variety of daily processing obstacles – problem solving and the ability to communicate solutions is essential.
- High School/ GED needed
- Associates Degree preferred
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
- High School/ GED needed
- Associates Degree preferred
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
CUSTOMER CARE/CALL CENTER, PHARMACY BENEFITS