Installation Sales Manager - Comstock Park, MI (1072)

The Installation Sales Manager (ISM) is responsible for the daily operation of Lumber Liquidators’ (LL) Installation Program including, but not limited to, completing installation estimates, driving sales, referring Installation Providers, and managing the installation project to ensure customer satisfaction within the assigned store or market area. The ISM must achieve or exceed measurement estimates, conversion to sales, and profit goals on a monthly and annual basis while adhering to company policies and governmental regulations/compliance and ensuring highest customer satisfaction.

Primary (Essential) Functions:
· Travel to customer homes in personal vehicle (mileage reimbursement provided) to complete measurements and write quotes for installation services
· Follow up with customers to convert estimates to sales and then partner with store associates and Installation Providers to maintain high customer satisfaction through order, delivery, and installation process and if needed, issue resolution
· Deliver on all other performance measures that indicate the quality of the sale, ensuring sales, margin, and expenses are within goal
· Communicate and work cooperatively with store associates to drive referrals, estimates and sales of the LL Installation Program
· Recruit, pre-qualify, onboard, and develop outstanding sales- and service-oriented Installation Providers to meet operating and sales objectives
· Supervise, coach, and provide feedback to Installation Providers during and after projects as needed to reinforce success. In partnership with store and operations leaders, take corrective action when appropriate.
· Maintain financial records and reconciles invoices and expenses to company standard.
· Implement and review Municipality, City, State, and Federal policies and procedures in accordance with Company expectations.
· Consistently communicate with all concerned parties.

Knowledge, Skills and Abilities:
· Intermediate to advanced experience with MS Office (Word, Excel, Powerpoint, Outlook) and experience with retail POS systems
· Demonstrated knowledge of a variety of retail concepts, practices, and procedures
· Ability to establish trust and credibility to collaborate across functions and while delivering required business results
· Demonstrated ability to build positive relationships with peers, departments and vendors and use those relationships to execute business strategy
· Quick learner with superior project management and problem solving skills.
· Excellent verbal and written communication skills for presenting information and responding to questions from co-workers, vendors, clients, and customers
· Ability to prioritize and manage commitments and adjust to changing priorities in a fast-paced, dynamic retail environment
· Ability to work nights and weekends and travel overnight up to 10% of time
· Must possess valid driver’s license and reliable personal vehicle to complete travel to customer homes during work hours

Education and Experience:
· High school diploma, required
· Bachelor’s Degree from an accredited four year college, preferred
· 3-5 years of direct and managerial experience in product installation or similar industry