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Business Class Broadband Technician Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Calabasas, CA Calabasas, California |
About this job
Posting Job Title:Business Class Broadband Technician
Requisition #: 158522BR
Posting Location: Woodland Hills, CA, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time
Posting Job Description
The Time Warner Cable PAC West Region currently seeks a Broadband Technician, for our Business Services Department in our Woodland Hills, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
POSITION SUMMARY:
Install, move, change and/or disconnect video, data, fiber/RFoG, music/audio, and other voice communications systems.
ESSENTIAL FUNCTIONS:
- Test, resolve problems and verify analog/digital video, high-speed data, Business Services Phone,
- RFoG problems resulting from network, drop, account or customer wiring and CPE issues.
- Install, service and support hubs, routers, wireless devices, AP ' s, WiFi and commercial voice hardware services.
- Load client software, confirm operation and assist in connectivity issues when requested.
- Requires knowledge of PBX systems, voice transport protocols, circuit testing, and commercial telephone systems.
- Process, test and/or verify telephone porting/native assignments and activations for dial tone, call features, hunting configurations and DID line activations.
- Ability to work with electrical circuits, test equipment and to do technical work as demonstrated by previous training or experience, performance on present job, testing or a combination of these.
- Perform preventative maintenance during customer site visit insuring all commercial accounts receive the optimum reliability from the Business Services group.
- Accurately complete paperwork associated with each transaction such as daily/monthly reports, audits, CLI logbook, vehicle inspections, material/tools requisitions.
- Drive company vehicle safely, obey all traffic laws and comply with all safety and security requirements.
- Rotate and support the On-Call process including evenings, weekends, and holidays as assigned.
- Must possess good communication skills and have the ability to relate to Business Class customers in a positive and quality oriented style ensuring their expectations are exceeded in every way.
JOB REQUIREMENTS:
- Three months to one year related experience and/or training; or equivalent combination of education and experience. High School Diploma/GED or Equivalent required.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Valid California driver ' s license and a driving record that complies with company policy.
- Fluency in a second language, including Spanish, a plus.
- Past commercial service, support and sales experience desired.
- Knowledge of and details about performing video, high-speed data, wireless and voice services (VoIP or Circuit Switched) installations to commercial customers is very useful. Experience with PBX ' s,
- PRI, SIP, central office functions and CLASS services beneficial.
- Successful completion of pre-hire screening test(s).
- Must posses color acuity (no color blindness).
- Working knowledge in the use of various tools and equipment, mechanical aptitude.
- Ability to access, analyze and interrupt network performance data.
- Ability to use and operate Microsoft Word, Excel, Outlook and PowerPoint applications.
- Ability to work in an outside environment virtually 100 percent of the time.
- Endure exposure to inclement weather, insects, reptiles, and animals.
- Endure exposure to confined spaces in attics and crawl spaces.
- Ability to work closely with commercial customers with varying levels of skill and knowledge to resolve service problems in meeting their expectations.
Materials and Equipment used:
Company vehicle, hand tools, power tools, cordless drill, ladders, signal meter, computers, laptops, cellular phones, telephone and customer owned equipment.
Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
FCC Unit_TWC: 6329
Controlling Establishment ID: 00794 - Woodland Hills Warner Center
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 158522BR
Posting Location: Woodland Hills, CA, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time
Posting Job Description
The Time Warner Cable PAC West Region currently seeks a Broadband Technician, for our Business Services Department in our Woodland Hills, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
POSITION SUMMARY:
Install, move, change and/or disconnect video, data, fiber/RFoG, music/audio, and other voice communications systems.
ESSENTIAL FUNCTIONS:
- Test, resolve problems and verify analog/digital video, high-speed data, Business Services Phone,
- RFoG problems resulting from network, drop, account or customer wiring and CPE issues.
- Install, service and support hubs, routers, wireless devices, AP ' s, WiFi and commercial voice hardware services.
- Load client software, confirm operation and assist in connectivity issues when requested.
- Requires knowledge of PBX systems, voice transport protocols, circuit testing, and commercial telephone systems.
- Process, test and/or verify telephone porting/native assignments and activations for dial tone, call features, hunting configurations and DID line activations.
- Ability to work with electrical circuits, test equipment and to do technical work as demonstrated by previous training or experience, performance on present job, testing or a combination of these.
- Perform preventative maintenance during customer site visit insuring all commercial accounts receive the optimum reliability from the Business Services group.
- Accurately complete paperwork associated with each transaction such as daily/monthly reports, audits, CLI logbook, vehicle inspections, material/tools requisitions.
- Drive company vehicle safely, obey all traffic laws and comply with all safety and security requirements.
- Rotate and support the On-Call process including evenings, weekends, and holidays as assigned.
- Must possess good communication skills and have the ability to relate to Business Class customers in a positive and quality oriented style ensuring their expectations are exceeded in every way.
JOB REQUIREMENTS:
- Three months to one year related experience and/or training; or equivalent combination of education and experience. High School Diploma/GED or Equivalent required.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Valid California driver ' s license and a driving record that complies with company policy.
- Fluency in a second language, including Spanish, a plus.
- Past commercial service, support and sales experience desired.
- Knowledge of and details about performing video, high-speed data, wireless and voice services (VoIP or Circuit Switched) installations to commercial customers is very useful. Experience with PBX ' s,
- PRI, SIP, central office functions and CLASS services beneficial.
- Successful completion of pre-hire screening test(s).
- Must posses color acuity (no color blindness).
- Working knowledge in the use of various tools and equipment, mechanical aptitude.
- Ability to access, analyze and interrupt network performance data.
- Ability to use and operate Microsoft Word, Excel, Outlook and PowerPoint applications.
- Ability to work in an outside environment virtually 100 percent of the time.
- Endure exposure to inclement weather, insects, reptiles, and animals.
- Endure exposure to confined spaces in attics and crawl spaces.
- Ability to work closely with commercial customers with varying levels of skill and knowledge to resolve service problems in meeting their expectations.
Materials and Equipment used:
Company vehicle, hand tools, power tools, cordless drill, ladders, signal meter, computers, laptops, cellular phones, telephone and customer owned equipment.
Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
FCC Unit_TWC: 6329
Controlling Establishment ID: 00794 - Woodland Hills Warner Center
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
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