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Healthcare Customer Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Scottsdale, AZ Scottsdale, Arizona |
About this job
The Enrollment Coordinator plays a critical role in working with our new Medicare Part D member clients to determine eligibility and perform various enrollment activities. Interfacing with both individual plan members and employer groups the position will work in accordance with Center for Medicare/Medicaid Services (CMS) guidelines to ensure regulatory compliance.
This position requires a strong focus around accurate and timely customer support to ensure client enrollment and retention. The Coordinator will need to prioritize daily tasks and work items in queue, manage turnaround times, and manage items that need escalation. The position will partner cross-functionally with various operational business units while supporting departmental objectives within company and regulatory guidelines. The Coordinator has the key responsibility of managing enrollment with optional tasks to include: scanning incoming items into MedForce application; tracking special projects in Excel and managing outbound enrollment verification member calls.
Processing enrollment of Medicare Part D members including first-time enrollment and member modifications. - Manage work activities from MedForce application - key tool that drives work activity/tasks - Interface with other applications for research and, where applicable, updating them with actions/outcomes of enrollment activity - Log work activity in Access database (task-start, type of activity, HIC number, task-stop, task-completion) and then proceed to next MedForce item in queue. Select Coordinators may also support on one or more of the following enrollment support functions: - Manage scanning of all member correspondence into Med Force application, which drives enrollment queue - Update Excel spreadsheets to track work flow of various special assigned projects - Those demonstrating strong knowledge of enrollment practices will support Outbound Enrollment Verification member calls.
Qualified candidates will have Medicare Part D, Marx, PBM, or Healthcare experience. Also will consider candidates from any Insurance background.
For immediate consideration, please first apply and then contact Hann-Ah Hong at (480)459-3103.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
This position requires a strong focus around accurate and timely customer support to ensure client enrollment and retention. The Coordinator will need to prioritize daily tasks and work items in queue, manage turnaround times, and manage items that need escalation. The position will partner cross-functionally with various operational business units while supporting departmental objectives within company and regulatory guidelines. The Coordinator has the key responsibility of managing enrollment with optional tasks to include: scanning incoming items into MedForce application; tracking special projects in Excel and managing outbound enrollment verification member calls.
Processing enrollment of Medicare Part D members including first-time enrollment and member modifications. - Manage work activities from MedForce application - key tool that drives work activity/tasks - Interface with other applications for research and, where applicable, updating them with actions/outcomes of enrollment activity - Log work activity in Access database (task-start, type of activity, HIC number, task-stop, task-completion) and then proceed to next MedForce item in queue. Select Coordinators may also support on one or more of the following enrollment support functions: - Manage scanning of all member correspondence into Med Force application, which drives enrollment queue - Update Excel spreadsheets to track work flow of various special assigned projects - Those demonstrating strong knowledge of enrollment practices will support Outbound Enrollment Verification member calls.
Qualified candidates will have Medicare Part D, Marx, PBM, or Healthcare experience. Also will consider candidates from any Insurance background.
For immediate consideration, please first apply and then contact Hann-Ah Hong at (480)459-3103.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
Medicare Part D, MARX, PBM Customer Service, Enrollment, Healthcare, Excellent Customer Service Skills, Ability to Multitask and Toggle Between Computer Screens, Microsoft Office - Proficient with Excel
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