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Customer Service Representative - At-Home - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Apply Online Phoenix, Arizona |
About this job
APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services' clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecycle support and operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while accruing tenure with a global BPO leader.
Provide a variety of customer services through inbound calls received in a at home environment. Primarily, the employee will serve APAC from at home, but on occasion the employee will be required to report to their APAC Support Site for training, development and coaching purposes. Occasionally, the employee may be visited by a member of the home-based management team. Serves as liaison between the customer and client.
Essential Duties and Responsibilities:
-Resolves customer questions, complaints, and requests.
-Provides pricing and delivery information, and processes orders.
-Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.
-Enter all data into computer.
-Educate and/or sell the client's product or service to the customer.
-Contacts customers to gather market research.
-Attends training, supervisory one on one and coaching sessions at home base
-Periodically is visited at home by a team leader, manager operations, trainer or other APAC representative
-May be required to work overtime to support the needs of business
Qualifications
-Strong communication and problem solving skills required.
-Must have working knowledge of computer keyboard and ability to navigate the internet.
-Ability to multitask in a fast paced environment.
-Customer Service experience strongly preferred.
-Ability to work independently and efficiently while maintaining acceptable schedule adherence levels.
Please apply online at apacjob.com
Search for job requisition #140003456
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
PI81396501
Provide a variety of customer services through inbound calls received in a at home environment. Primarily, the employee will serve APAC from at home, but on occasion the employee will be required to report to their APAC Support Site for training, development and coaching purposes. Occasionally, the employee may be visited by a member of the home-based management team. Serves as liaison between the customer and client.
Essential Duties and Responsibilities:
-Resolves customer questions, complaints, and requests.
-Provides pricing and delivery information, and processes orders.
-Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.
-Enter all data into computer.
-Educate and/or sell the client's product or service to the customer.
-Contacts customers to gather market research.
-Attends training, supervisory one on one and coaching sessions at home base
-Periodically is visited at home by a team leader, manager operations, trainer or other APAC representative
-May be required to work overtime to support the needs of business
Qualifications
-Strong communication and problem solving skills required.
-Must have working knowledge of computer keyboard and ability to navigate the internet.
-Ability to multitask in a fast paced environment.
-Customer Service experience strongly preferred.
-Ability to work independently and efficiently while maintaining acceptable schedule adherence levels.
Please apply online at apacjob.com
Search for job requisition #140003456
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
PI81396501