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Customer Service Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Alvin, TX Alvin, Texas |
About this job
Description
DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representative s act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts.
Requirements
A successful Customer Service Representative will have the following:
Customer Service Representatives are responsible for assisting customers on a wide range of topics including payments and billing, product features, and technical support. Representatives are dedicated to resolving customers inquiries accurately and efficiently, which ensures customers are 100% satisfied with the DISH products and services they have chosen.
Primary responsibilities are described in the following categories:
DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representative s act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts.
Requirements
A successful Customer Service Representative will have the following:
- Proficiency with Windows 95 or higher.
- Strong organizational, time management and problem solving skills.
- Ability to regularly sit for long periods of time, speak and listen while typing.
- Willingness to work flexible schedules including weekends, holidays and evenings.
- High School diploma, GED, or equivalent experience.
- Six-months of related customer service experience and/or training preferred.
Customer Service Representatives are responsible for assisting customers on a wide range of topics including payments and billing, product features, and technical support. Representatives are dedicated to resolving customers inquiries accurately and efficiently, which ensures customers are 100% satisfied with the DISH products and services they have chosen.
Primary responsibilities are described in the following categories:
- Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customers bill.
- Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.
- Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use.
- Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience.
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