Customer Service Rep - (3-5 years) - Full-time / Part-time

Manpower is currently recruiting for a Customer Service Rep (3-5 years) in Phoenix, AZ! In this position, you will receive inbound calls from Advisors and clients who have service related issues. Job Responsibilities: *Create a strong working relationship with Advisors and their assistants. *Educates advisors where to find online information. *Process incoming on line requests from Advisors and resolve requests in a timely manner. *Log transactions into CRM system for most inbound calls *Work with peers and management to resolve issues. *Pay close attention to detail, process work accurately. *Exercising the appropriate judgment when escalated issues may require a supervisor or manager. *Ability to communicate with other business units within the Advisor Group to resolve advisors concerns and issues. *Analyze problems and follow through to resolution. *Use a collaborative effort to work through business matters with other business units to assure satisfaction of the needs of our advisors. *Meet quality and production goals. *Strong interaction with clearing firm and external vendors on routine brokerage account platform questions. *Assist with other projects as needed. *Provide peer to peer training. *Keeping up to date on changes to industry and business processes. Skills and Experience: *1 to 2 years of experience in call center or Technical Support related areas *Proficient with, windows Microsoft Excel, Word, Outlook and Internet *Series 7 license preferred but not necessary *Ability to verbally communicate effectively with the Advisors regarding service issues. *Ability to read and interpret company policies, operations manuals, Pershing manuals, and technical guides. *Ability to add, subtract, multiply, divide, and calculate percentage. *Ability to calculate interest, reinvestments, trade figurations, and commissions. *Strong focus on customer service, flexibility, attention to detail, good organizational skills, ability to prioritize, excellent communication skills, and ability to work in a multi-task environment. *Proficient at Microsoft Word, Excel, Salesforce, Internet Explorer, Outlook, PowerPoint, and Legacy back office systems. Physical Demands: *Regularly required to sit, use hands to touch and feel, reach with hands and arms, talk and listen. Required to stand and walk. *Required to lift up to 10 pounds. *Vision requirements include close, distance, and peripheral vision, depth perception, and ability to focus. For additional details on this role contact: Amilcar Rivero Email: Amilcar.Rivero@manpowergroup.com Please complete your profile before applying for the position through the link below: http://virtualoffice.avature.net/jobs?jobId=1553&tags=customer-service-rep|do1421873|arivero