Front Desk Supervisor - Full-time / Part-time

Be Prepared to love your job! Working at the Front Desk of The NorthPointe Hotel and Conference Center affords the right individual an opportunity to interact and engage with our guests on a personal, yet professional level. If you consider yourself a people person with an outgoing and welcoming personality, this may be the job for you!

The ideal candidate for this position will have flexible availability (to include days, evenings, weekends, holidays). Excellent customer service skills are mandatory and applicants must be confident engaging customers both in person and via the telephone. Previous hotel experience is definitely a plus. The potential Front Desk Supervisor must have some computer knowledge as this position works in Windows based software. Previous cash handling experience is preferred. Last but not least, excellent problem solving skills are essential in order to succeed. 

PRIMARY RESPONSIBILITIES:

• Direct operations and activities of the transportation department (e.g. airport pick-up and delivery of guests, schedule route changes, misc. transportation needs for guests).

• Assist staff with expediting problem payments (e.g., problems processing credit card). 

• Follow up with guests regarding satisfaction with guest-related issues.

• Arrange for substitute and stand-by drivers to cover absences for the purpose of providing adequate coverage to meet the transportation needs of the guests.

• Auditing of the previous day’s activities and ensuring transportation postings are accurate.

• Performs some lead functions at the front desk to include but not limited to: 

   * stand-alone shifts

   * checking all paperwork from the previous day to make sure all items posted correctly,

   * cover scheduled breaks for all front desk personnel for any particular shift

   * perform any front desk projects as assigned by Operations Support Manager.

• Provides support and presence to other front desk associates when the Operations Manager or Operations Support Manager is absent.

• Assists in producing weekly schedule in any assigned areas that accommodates all guest needs.

• Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.

• Recommends policies, procedures and/or actions for the purpose of providing direction for meeting the departments’ goals and objectives.

• Responds to emergencies including after hour’s situations for the purpose of addressing immediate safety concerns.

• Responds to inquiries from a variety of internal and external parties for the purpose of providing information, facilitating communication among parties and/or providing direction.

• Supervises department personnel including hiring/termination recommendations, planning / coordinating activities, training, advising, consulting, etc. for the purpose of ensuring that the department functions in a safe and efficient manner.

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department.

Our compensation package includes an $11.00 per hour wage, medical, dental, Life, 401k with match, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

NorthPointe is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. 

• Flexibility is required to independently work with others in a wide variety of circumstances.
• Provide leadership and direction; mechanical aptitude; meeting schedules/deadlines; organizing; taking initiative.

• Previous 1-2 years experience at a full service hotel or conference center.
• Must have Customer Service Experience.
• Supervisory experience preferred.