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Benefits Counselor Opportunity- Customer Service Rep
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 1 Investors Ways Norwood, MA Norwood, Massachusetts |
About this job
To apply click no the link below:
BC020 Benefit counselor: http://www.candidatecare.com/srccsh/job.guid?_reqID=2000037147410&_cache=5789320765248153600&x=173464
BC021 Bilingual Benefit Counselor: http://www.candidatecare.com/srccsh/job.guid?_reqID=2000037150310&_cache=5201951128801251328&x=173464
Our Benefit Counselors are trained to assist employees and help them to select and enroll into employer sponsored and voluntary benefits.
RESPONSIBILITIES
Benefit Counselors responsibilities include answering calls, navigating our enrollment system and are trained to utilize our tools and resources to assist, and provide superior service to our customers! If you have a strong desire to learn and develop in your career we have a great opportunity for you!
Answer inbound calls to assist in enrollments and answer questions regarding products
Facilitate enrollment into Employer Sponsored products and upsell Voluntary products.
Ensures carrier, state, and company guidelines are adhered to.
Enters all information related to the call for reporting purposes.
Makes outbound calls to support campaigns focused on cross selling, selling additional products, as well as closing additional business.
Works with internal business partners to achieve business unit results.
Develops relationships with both internal and external customers.
Elevates reoccurring issues to management.
REQUIREMENTS
High School diploma required; college degree preferred
0-2 years of sales and/or customer service experience preferred.
Successful candidates are required to achieve a Massachusetts Life and Health Insurance License within the first 30 days of employment. Mercer pays the full cost of the test and the license and provides study materials.
Excellent written and verbal communication skills to effectively interact with customers.
Excellent organizational and time-management skills to handle multiple tasks.
Detail oriented to ensure accuracy.
Above average problem solving skills to resolve customer service issues.
Basic computer skills and the ability to navigate through multiple systems without assistance.
Core competencies include:
Communicating with Impact
Critical Thinking & Problem Solving
Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
BC020 Benefit counselor: http://www.candidatecare.com/srccsh/job.guid?_reqID=2000037147410&_cache=5789320765248153600&x=173464
BC021 Bilingual Benefit Counselor: http://www.candidatecare.com/srccsh/job.guid?_reqID=2000037150310&_cache=5201951128801251328&x=173464
Our Benefit Counselors are trained to assist employees and help them to select and enroll into employer sponsored and voluntary benefits.
RESPONSIBILITIES
Benefit Counselors responsibilities include answering calls, navigating our enrollment system and are trained to utilize our tools and resources to assist, and provide superior service to our customers! If you have a strong desire to learn and develop in your career we have a great opportunity for you!
Answer inbound calls to assist in enrollments and answer questions regarding products
Facilitate enrollment into Employer Sponsored products and upsell Voluntary products.
Ensures carrier, state, and company guidelines are adhered to.
Enters all information related to the call for reporting purposes.
Makes outbound calls to support campaigns focused on cross selling, selling additional products, as well as closing additional business.
Works with internal business partners to achieve business unit results.
Develops relationships with both internal and external customers.
Elevates reoccurring issues to management.
REQUIREMENTS
High School diploma required; college degree preferred
0-2 years of sales and/or customer service experience preferred.
Successful candidates are required to achieve a Massachusetts Life and Health Insurance License within the first 30 days of employment. Mercer pays the full cost of the test and the license and provides study materials.
Excellent written and verbal communication skills to effectively interact with customers.
Excellent organizational and time-management skills to handle multiple tasks.
Detail oriented to ensure accuracy.
Above average problem solving skills to resolve customer service issues.
Basic computer skills and the ability to navigate through multiple systems without assistance.
Core competencies include:
Communicating with Impact
Critical Thinking & Problem Solving
Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
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