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Hours Full-time, Part-time
Location 47250 Michigan Ave
Canton, Michigan

About this job

At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.

Job Description
Position Summary: Responsible for replenishment of merchandise to the sales floor from the stockroom using replenishment reports. Assists in the stocking/merchandising of incoming truck freight to the sales floor and stockroom. Replenishment/Merchandising Supervisor Only: In addition, supervises and leads the Replenishment team. Ensures Associates are replenishing merchandise and maintaining stockroom areas to Company standards. Assigns tasks and directs workflow to Associates, orients and trains new Associates. Effectively handles emergencies and accidents. Primary Duties and Responsibilities:Customer Service:
  • “Smiles and Says Hi!” Greets all customers and Associates encountered with a smile and encourages others to “Smile and Say Hi”. Assists customers in a friendly, courteous manner.
  • Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests. Supports fellow Associates through “Yes We Can” actions and behaviors.
  • Promptly responds to call box, phone calls and pages for areas of responsibility. Assists at POS/customer service as needed. Responds appropriately to POS back-up calls. Complies with Company’s “2 in-a-line” standard.
  • Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor. Processes rainchecks within Company standards. Operations:
  • Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.
  • Utilizes and adheres to Company Best Practices when stocking merchandise and when stocking or moving these items to designated appropriate selling floor or stockroom areas.
  • Follows Company merchandise presentation directives and standards while merchandising incoming truck freight and replenishing the sales floor.
  • Completes merchandise recovery in maintaining the sales floor, fitting rooms and work area to Company standards. Restocks merchandise on selling floor as directed, focusing on Table Tower, Get It! and Shoes.
  • Maintains all Company stockroom capacity and organizational guidelines, including recovering the dock at the end of each shift.
  • Assists selling department Associates and Store Management in moving merchandise and fixtures on the selling floor or between the selling floor and stockroom areas. Assists with assembling fixtures and furniture when needed.
  • Collects trash, sorts hangers, compacts cardboard and performs other stock and fixture maintenance tasks as required.
  • Ensures the sales floor is customer ready (free of flatbeds, hanger racks and other dock equipment). Repositions floor fixtures to the correct positions by the end of each shift.
  • Adheres to all safety rules and regulations as outlined in the Safety Manual.
  • Assists with price changes, USA Counts, and uses RF equipment as needed Freight Associate Only:
  • Properly loads merchandise, fixtures and/or supplies onto trucks for transfer or return.
  • Checks for seal discrepancies and misdirected shipments and reports discrepancies to Supervisor. Supervisor Only:
  • Assists with housekeeping and recovery as needed to ensure the sales floor is customer ready.
  • Executes Company programs to Best Practices (ie. rewraps, mis-mates, damages, defectives, even exchanges and store shortage action plans).
  • Assists in monitoring the productivity of the replenishment team to current Best Practice standards. Replenishment:
  • Utilizes replenishment reports when replenishing the sales floor to ensure Company in-stock goals are maintained. Focuses on key areas identified by the E3 and replenishment reports. Other Duties and Responsibilities:
  • Performs other duties as assigned. Examples may include, but are not limited to: assisting on the sales floor, recovering fitting rooms, completing price changes, assisting with housekeeping duties, preparing for and taking inventory, organizing the stockroom and other tasks as assigned. Communication (Supervisor Only)
  • Responsible for effectively using Company tools (i.e. Storenet, K-Planner, Communication Books) to plan, communicate and share information with merchandise presentation guidelines.
  • Communicates daily goals and assigns tasks to replenishment Associates.
  • Communicates policies and procedures to Associates; orients and trains new Associates.
  • Provides input to Supervisor on performance and disciplinary issues of Associates; provides additional input to Supervisor for Associate performance Appraisals. Training and Supervision (Supervisor Only)
  • Leads and assists team to execute Company standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store by following Company best practices.
  • Ensures all Associates safely operate equipment, following safety rules and regulations as outlined in the Safety Manual.
  • Monitors productivity standards to ensure Best Practice standards are met, and offers suggestions for improvement.
  • Leads Replenishment Associates to ensure Company merchandise presentation directives and standards are met while replenishing the sales floor. Assists with executing seasonal and monthly merchandising directives according to Company standards.
  • Leads Replenishment team to utilize all replenishment reports daily and ensures Company in-stock goals are maintained. Focuses on key areas identified by the E3 and replenishment reports.
  • Offers suggestions for improvement to Store Management. Preferred Qualifications:
  • Prior experience in retail, merchandise receiving, handling and stocking in other retail or warehouse/distribution environment. Job Requirements:
  • Ability to lift 50 pounds on a frequent basis. Greater than 50 pounds = 1 Associate per 50 pounds.
  • Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include using hand tools, bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
  • Adherence to Company policy and procedures is required.
  • Regular attendance is required. Additional Information:
  • Effective verbal and written communication skills.
  • Basic math and reading skills, legible handwriting, and attention to detail.
  • Ability to work as part of a team and interact effectively with others.