Assoc Video Engineer Job - Full-time

Posting Job Title:Assoc Video Engineer
Requisition #: 158684BR
Posting Location: Syracuse, NY, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Associate Engineer, Video B/F for our Technology and Network Operations Division. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

Executes documented actions in a technical area, including integration, configuration and validation. Documents procedures for review and approval by management or higher level technical employees. Solve technical problems escalated by lower level technical employees by identifying and executing documented processes and procedures or applying technical expertise to undocumented situations. Responsible for configuration and support of system components based on specific established requirements. Escalate complex or undocumented issues to higher level technical resources (Engineers). Collaborate with cross functional teams to resolve internal and external customer issues and may communicate status related to such collaboration. Makes recommendations on solutions and / or technical direction. Work with other engineers to complete project deadlines and technical projects.

Specific Job Requirements:

- Ability to remotely troubleshoot and resolve video network issue.

- Subject Matter Expert (SME) for all Video monitoring tools.

- Knowledge and operational use of video surveillance systems with some break/fix experience.

- Good understanding of video network architecture, data networking, system operations, and HFC Cable systems.

- Prior use of break/fix tools or experience using headend and hub device configurations.

- Familiarity with video VOD, SDV, and video delivery architecture.

- Willing to work in a shifted 24x7 operations environment.

Certification (current or past) in areas of expertise such as NCTI, SCTE, CCNA is a plus.

Education: Associates degree (AA. or A.S.) from two-year college or university and related training, education and experience.

Experience:

* 1-5 years maintaining and troubleshooting video delivery or video applications.

- 1-3 years experience with internal or external direct customer contact in a technical environment - Field or NOC technician, hub, headend, VOD or Controller Operations, background within a MSO or vendor network environment.

- Experience working in cable headends, hubs or an industry vendor, Tier 1 Network Operations Center.

- Experience with video analysis/tools such as Textronix Sentry, IQ Plus, IQ Dialog.

- Hands on operational experience in building and operating video delivery systems.

General Job Requirements:

1. Must possess good/excellent analytical, organizational and time management skills.

2. Effective written and verbal communication skills.

3. Effective inter-personal and problem solving skills.

4. Possess basic problem solving and critical thinking skills.

5. Proven effectiveness in a technical area.

6. Ability to read and follow and create documented processes and procedures.

7. Familiarity with TWC products and services.

8. Comprehension of advanced technical concepts.

Thorough understanding/expert knowledge with the same Systems/Tools/ Devices listed for the Sr. Technician position.

- Subject Matter Expert (SME)for all CI monitoring tools, Video monitoring tools, AND/OR Network monitoring tools.

- Troubleshooting knowledge of IP operations for Cable MSO including DOCSIS, CMTS and Cable Modems.

- Basic knowledge of UNIX, Linux, or FreeBSD server/services support.

- Basic understanding of Voice Over IP (VOIP) protocols and architecture.

- Understanding of network related services (DHCP, DNS, TFTP, FTP, NTP, SSH, SMTP, POP3, and SNMP)

- Thorough understanding of Ethernet, SONET, and DWDM.

- Thorough understanding of TCP/IP, ICMP, UDP, Multicast, and routing protocols (ISIS, MPLS)

Preferred Qualifications:

Vendor certification for related equipment (JNCIA, CCNA) or related work experience.

Education and Experience:

Bachelor ' s degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

Travel Requirements:

Travel 0-10%

Physical Demands:

The physical demands for this position are typical to an office environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and a pension plan. Qualified candidates should apply online at www.timewarnercable.com. EOE/M/F/D/V

FCC Unit_TWC: 1053
Controlling Establishment ID: 00247 - Syracuse Court St Rd

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status