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Customer Service Rep. - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Warrenville, IL Warrenville, Illinois |
About this job
JOB DUTIES:
*Listens, analyzes, and responds in a professional, courteous, accurate and helpful manner to phone inquiries from internal/external customers.
* Greets and engages the caller in a conversational manner.
* Exhibits excellent customer service by multitasking (typing and speaking) while assisting each customer with a positive, bright attitude. Assists the last customer of the day the same as the first. Remains professional and calm in difficult situations.
* Educates members about their health insurance coverage.
* Requests may include: Address Changes, Cancellations, Miscellaneous Cash, Student Status Questionnaires, Roll-Over Requests, Deductible Downgrades, Effective Date Changes, Reinstatements, Returned Checks & Drafts.
* Accomplishes this work by utilizing a variety of databases and systems and demonstrates exceptional attention to detail and exhibits high accuracy.
* Acts as a liaison for internal/external customers working with them to resolve issues.
* Contacts customer by phone or in writing when necessary to clarify the customer's request or to obtain additional information.
NEED:
-Fluency in English AND Spanish (written/oral)
-Customer service experience
-Shift flexibility, 7AM-7PM, M-F
-Ability to learn multiple computer systems
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
*Listens, analyzes, and responds in a professional, courteous, accurate and helpful manner to phone inquiries from internal/external customers.
* Greets and engages the caller in a conversational manner.
* Exhibits excellent customer service by multitasking (typing and speaking) while assisting each customer with a positive, bright attitude. Assists the last customer of the day the same as the first. Remains professional and calm in difficult situations.
* Educates members about their health insurance coverage.
* Requests may include: Address Changes, Cancellations, Miscellaneous Cash, Student Status Questionnaires, Roll-Over Requests, Deductible Downgrades, Effective Date Changes, Reinstatements, Returned Checks & Drafts.
* Accomplishes this work by utilizing a variety of databases and systems and demonstrates exceptional attention to detail and exhibits high accuracy.
* Acts as a liaison for internal/external customers working with them to resolve issues.
* Contacts customer by phone or in writing when necessary to clarify the customer's request or to obtain additional information.
NEED:
-Fluency in English AND Spanish (written/oral)
-Customer service experience
-Shift flexibility, 7AM-7PM, M-F
-Ability to learn multiple computer systems
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
Customer Service-Uncategorized, BILINGUAL SPANISH, CUSTOMER SERVICE, CALL CENTER/DATA ENTRY
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