Customer Service - Full-time / Part-time

Our Company in Beaverton/Hillsboro is currently seeking Customer Service/Collection Representative. Our Consumer Credit Solutions Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.
Training is provided! Training Schedule: Monday through Friday 8:00am - 5:00pm for approximately 4-6 weeks.
In our training program, we have high expectations for your attendance. You will gain an understanding of the company products
and services, procedures, policies, government regulations and computer systems and learn how to apply this knowledge
when communicating with customers who are overdrawn.
In the position, you will:
- Work in an environment that is professional, fun, and energized with a casual dress code
- Field inbound and make outbound calls utilizing an auto-dialer system
- Consistently learn and apply operational policies and State & Federal regulations governing collection practices
- Act as the point of contact for the customer to help determine the reason for their account being overdrawn and evaluate the customer's financial situation
- Ask for payment in full on every call or negotiate account resolution and terms of repayment
- Have structured work days with all your calls monitored for quality and accuracy
- May skip-trace to find and collect on delinquent accounts
- May work on special projects
- May be responsible for collateral analysis
- Refer more complex issues to higher level Collections staff
- Complete other duties as assigned
Basic Qualifications

1+ year experience in a direct customer contact, service, collections or sales environment.
Minimum Qualifications

- 1 year experience in collections call center environment
- Proficiency using Windows based PC
- Excellent communication skills
- Ability to utilize negotiation skills
- Ability to handle and adapt to change
- High attention to detail
- Ability to consistently learn and apply basic regulations and/or compliance policies within a financial institution and/or credit policies
- Must be available to work evening hours until 9pm and 1 weekend day
- Must be available to work holidays as needed
- Reliable and consistent job history
- Reliable and predictable attendance
Preferred Qualifications

- Ability to maintain confidence when handling difficult customers
- Ability to handle a high volume fast paced environment
- Ability to work in a team environment
- Competitive nature
- 1 year of continuous work experience Bilingual English/Spanish
- High School diploma or equivalent
.


All interested applicants please apply. Only those who meet the minimum required qualifications will be contacted.





About Aerotek Professional Services:

Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

customer service, collections, CALL CENTER