Outbound Sales Agent

Sales professionals, how would you like to work with one of the nation's largest companies and Start in August? Cavalry Staffing can open the door for you! We are currently seeking candidates for Inside Sales Representatives for one of our Fortune 100 clients In Troy,Michigan. This is an excellent assignment in which you will take inbound calls from customers and offer great customer service and product knowledge. 

As a  Direct Energy Telesales Representative you  may be requested to work on an inbound/outbound queue. You will be responsible for selling program products, as well as, providing high quality customer focused service to residential consumers using knowledge of products, systems and procedures.  

Main Duties: 

• Responds to requests from customers for information on products, equipment, services and billing
• Achieves sales objectives by promoting and selling various product and service solutions
• Strives to understand customer’s situation and recognized the customer’s needs
• Ensures first call resolution by satisfying customer requests
• Assumes full ownership of customers requests and ensures they are resolved in a timely manner.
• Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
• Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
• Protects SP Data’s and client’s brand image
• Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
• Provides quality service that will exceed customer expectations
• Navigates computerized system and accurately enters data
• Properly recording the call disposition on the SP Data reporting system
• Meets or exceeds business standards for quality and productivity
• Verify sales  if requested
• Assists with projects and other duties as requested or assigned

 Requirements

• Must have high school diploma with relevant work experience
• Experience in a call center or sales environment is an asset
• Strong understanding of internet technology
• Ability to sell and build customer relationships over the telephone
• Strong written and verbal communications skills so you can express clear ideas to the customer
• Good attentive and active listening skills 
• Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
• Ability to relate well to all kinds of people with various personalities and temperaments
• Ability to multi task by simultaneously; listening and thinking about  solutions to offer our customers while entering data