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Retail Sales Specialist Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Portland, ME Portland, Maine |
About this job
Posting Job Title:Retail Sales Specialist
Requisition #: 158395BR
Posting Location: Portland, ME, US
Alternative Locations: United States - Maine - Lewiston, United States - Maine - Moody, United States - Maine - Saco, United States - Maine - Windham;Saco, Maine, United States;Windham, Maine, United States
Area of Interest:Sales
Position Type: Full Time
Posting Job Description
DUTIES / RESPONSIBILITIES:
Represent Time Warner Cable ' s mission and values, and help grow our business, as a member of our southern Maine Retail Sales Team.
Develop rapport with customers, answer questions, meet needs and offer services that fit our customers ' lifestyles. Reports directly to the southern Maine Retail Sales Supervisor.
Primary retail location is Portland, Maine; will need to be available to work in Saco or Wells on an as needed basis.
KNOWLEDGE / EXPERIENCE:
Prior sales and customer service experience required.
Must be able to listen and communicate effectively with customers. Computer skills required.
High school diploma or equivalent required
PHYSICAL REQUIREMENTS:
This is a high energy environment requiring employees to sit, stand or move about for at least eight hours in a shift.
Must be able to use telephone and computer terminal in assisting customers, as well as a variety of other equipment.
Must be able to effectively communicate in person.
Must be able to work a variety of hours on any day in order to meet the department ' s scheduling, sales and customer care needs, which may include overtime.
PRINCIPAL ACCOUNTABILITIES:
1.
Follow Time Warner Cable ' s S3 sales and retention process in every customer interaction, maximizing sales and retention efforts.
2.
Welcome customers to the Cable Store and learn customer needs.
3.
Resolve customer concerns, including following up with a customer until the resolution process has been completed.
4.
Must handle cash and payments efficiently and without errors.
5.
Ensure customers are satisfied with the service they receive on every visit to the Cable Store.
6.
Must learn to efficiently enter orders of all types, including installations, upgrades, reconnects, transfers, disconnects and downgrades.
7.
Perform other functions such as correcting customer billing, keying seasonal accounts and researching customer questions.
8.
May assist in training new cable store employees.
9.
Maintain professional attitude and appearance at all times.
10.
Keep supervisor informed of all activities.
11.
May assist as needed in reporting and special project assignments.
12.
May perform related duties as assigned or as become evident.
Applicants considered for employment must undergo a thorough background review and drug screening
.
CBTWC 07/10/14
FCC Unit_TWC: 4270
Controlling Establishment ID: 00114 - Portland Johnson Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 158395BR
Posting Location: Portland, ME, US
Alternative Locations: United States - Maine - Lewiston, United States - Maine - Moody, United States - Maine - Saco, United States - Maine - Windham;Saco, Maine, United States;Windham, Maine, United States
Area of Interest:Sales
Position Type: Full Time
Posting Job Description
DUTIES / RESPONSIBILITIES:
Represent Time Warner Cable ' s mission and values, and help grow our business, as a member of our southern Maine Retail Sales Team.
Develop rapport with customers, answer questions, meet needs and offer services that fit our customers ' lifestyles. Reports directly to the southern Maine Retail Sales Supervisor.
Primary retail location is Portland, Maine; will need to be available to work in Saco or Wells on an as needed basis.
KNOWLEDGE / EXPERIENCE:
Prior sales and customer service experience required.
Must be able to listen and communicate effectively with customers. Computer skills required.
High school diploma or equivalent required
PHYSICAL REQUIREMENTS:
This is a high energy environment requiring employees to sit, stand or move about for at least eight hours in a shift.
Must be able to use telephone and computer terminal in assisting customers, as well as a variety of other equipment.
Must be able to effectively communicate in person.
Must be able to work a variety of hours on any day in order to meet the department ' s scheduling, sales and customer care needs, which may include overtime.
PRINCIPAL ACCOUNTABILITIES:
1.
Follow Time Warner Cable ' s S3 sales and retention process in every customer interaction, maximizing sales and retention efforts.
2.
Welcome customers to the Cable Store and learn customer needs.
3.
Resolve customer concerns, including following up with a customer until the resolution process has been completed.
4.
Must handle cash and payments efficiently and without errors.
5.
Ensure customers are satisfied with the service they receive on every visit to the Cable Store.
6.
Must learn to efficiently enter orders of all types, including installations, upgrades, reconnects, transfers, disconnects and downgrades.
7.
Perform other functions such as correcting customer billing, keying seasonal accounts and researching customer questions.
8.
May assist in training new cable store employees.
9.
Maintain professional attitude and appearance at all times.
10.
Keep supervisor informed of all activities.
11.
May assist as needed in reporting and special project assignments.
12.
May perform related duties as assigned or as become evident.
Applicants considered for employment must undergo a thorough background review and drug screening
.
CBTWC 07/10/14
FCC Unit_TWC: 4270
Controlling Establishment ID: 00114 - Portland Johnson Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status