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Customer Service Representative II
| Hours | Full-time, Part-time |
|---|---|
| Location | Alpharetta, GA Alpharetta, Georgia |
About this job
Candidates must be available 9am-9pm and will receive a shift within these times. Must have at least 1-2 years of call center experience*
*Bilingual candidates are preferred*
The candidate in this position is responsible for acting as the company's primary point of communication in the contact center. Researches and responds to customer telephone, electronic, or written inquiries. Provides excellent service to customers with information regarding basic eligibility, benefits, and claims status with emphasis on customer retention. Forwards specific inquires as directed for priority resolution. Responds to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers. Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires. Communicates basic eligibility, benefits, and claims status and forwards specific inquiries as directed for priority resolution.
QUALIFICATIONS: A high school diploma, GED or equivalent successful work experience, One year recent customer service experience within a call center or related recent heavy customer contact experience.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit Aerotek.com.