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in Baltimore, MD

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Hours Full-time, Part-time
Location Baltimore, MD
Baltimore, Maryland

About this job

Position Description:

For those who want to invent the future of healthcare, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.SM

You will be handling Incoming and Outgoing calls from Vision Providers requesting status updates on their eyeglass and contact orders. You will have the authority to approve and deny these order requests. The Providers will let you know if they want to change their orders. You will be relaying Denials from other Internal departments to the Providers, as well as handling Appeals. You will be working with all states, including Hawaii and Puerto Rico. Every agent will make and receive anywhere from 80 to 100 calls per day. You will need to make make/receive at least 14 calls per hour. 

Requirements

Required Qualifications:
  • High School Diploma/GED.
  • Ability to work 10:30 am - 7:00 pm, Monday through Friday, with overtime, as needed.
  • 1+ year of Customer Service experience.
  • 1+ year of experience utilizing the telephone and computer as the primary instruments to perform the job duties.
Preferred Qualifications:
  • Call Center experience.
  • Optical experience.
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM


Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.