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in Franklin, TN
Collections Representative - Franklin,TN - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Franklin, TN Franklin, Tennessee |
About this job
- Contact customers to determine reason for payment delinquency
- Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments
- Handle unresolved inquiries/issues
- Responsible for developing, implementing, maintaining and managing organization policies on collection practices
- May work with outside legal counsel and/or outside agencies in more complex collection cases
- Moderate work experience within own function.
- Some work is completed without established procedures.
- Basic tasks are completed without review by others.
- Supervision/ guidance is required for higher level tasks.
Requirements
Requirements:
- High school diploma/ GED
- 1+ years of customer service experience using the telephone and computer as primary tools to perform job duties.
- 1+ years of basic proficiency with Windows PC applications which includes the ability to learn new and complex computer system applications
- 1+ year of customer service experience in a call center environment
- Available to work 40 hours per week within the operating hours of the site (Monday - Friday 10:00am - 7:00pm or 11:00am - 8:00pm with one Saturday per month (8:00am - 2:30pm)
Assets:
- Some college preferred
- Bilingual Spanish or Korean
- Familiarity with the Fair Debt Collection Practices Act
- Experience working in a collection model
- Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse
- Office environment
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Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.