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in Franklin, TN

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Hours Full-time, Part-time
Location Franklin, TN
Franklin, Tennessee

About this job


Position Desciption:


Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


Primary Responsibilities:


  • Contact customers to determine reason for payment delinquency

  • Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments

  • Handle unresolved inquiries/issues

  • Responsible for developing, implementing, maintaining and managing organization policies on collection practices

  • May work with outside legal counsel and/or outside agencies in more complex collection cases

  • Moderate work experience within own function.

  • Some work is completed without established procedures.

  • Basic tasks are completed without review by others.

  • Supervision/ guidance is required for higher level tasks.


Requirements




Requirements:



  • High school diploma/ GED 

  • 1+ years of customer service experience using the telephone and computer as primary tools to perform job duties.

  • 1+ years of basic proficiency with Windows PC applications which includes the ability to learn new and complex computer system applications

  • 1+ year of customer service experience in a call center environment

  • Available to work 40 hours per week within the operating hours of the site (Monday - Friday 10:00am - 7:00pm or 11:00am - 8:00pm with one Saturday per month (8:00am - 2:30pm)

Assets:



  • Some college preferred

  • Bilingual Spanish or Korean

  • Familiarity with the Fair Debt Collection Practices Act

  • Experience working in a collection model
Work Environment:


  • Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse

  • Office environment


Careers with OptumInsight. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work .




Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.


 


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.