Host/Hostess - Full-time / Part-time

We have a opening for a Host/Hostess.

Must be able to work various shifts per week.

• Be authorized to work in the United States.

To provide extraordinary, personalized guest experiences that build genuine relationships through loyalty to our guests, each other and our community. All actions are based on the principles of trust, integrity, mutual respect and teamwork.

Principal Accountabilities

• Perform Wow Experiences.
• Surpass Every Guest Expectations, by seeking out and interacting with guests.
• Be Personally Responsible for the Highest Standards, by encouraging team members to hold me accountable.
• Encourage Team Members, by supporting fellow team members in the roles and giving positive reinforcement.
• Find a Better Way Everyday, by continuously improving the methods to provide a unique high level guest experience.
• Strive to Better Myself; Take Time to Improve, by pushing myself to improve personally and professionally.
• Ensure Safety and Security, of guests and team members by maintaining safe and secure condition and practices.
• Be Proud to Be a Team Member, by dressing for success and possessing an air of confidence and pride.
• Treat It Like I Own It, by taking personal responsibility for an incredibly clean and attractive property.
• Uphold Our Reputation as a Great Hotel, by achieving and maintaining world class service.

Essential Job Results

May include, but not limited to:

• Come prepared to work at the start of every shift. Your hair must be pulled back if it touches your shoulders and you must be wearing your name tag at all times when working. Clothes must be pressed, neat and fit properly. Black socks and shoes must be worn at all times.
• Responsible to be T.I.P.S. certified before serving alcoholic beverages to the guest.
• Effective communication skills
• Answer questions quickly and correctly regarding all aspects of the restaurant and the hotel
• Effectively work the phones with a pleasant yet professional tone of voice
• Maintain control of the seating flow within the restaurant (maximizing every server’s section evenly)
• Learn and utilize knowledge of the restaurant and hotel for guest’s questions
• Handle all transactions correctly (including cash, credit cards, house charges, room charges, and gift cards)
• Help with room service when needed

PERSONALITY CHARACTERISTICS

• Friendly
• Professional
• Outgoing
• Self motivated
• Self sufficient
• Detail oriented
• Team oriented

The host/hostess position is a very important one because it is the first and usually the last contact a guest has with our restaurant. This person must have strong communication skills and carry themselves in a positive and professional manner. This position also requires the individual to gain and utilize as much knowledge as possible regarding the restaurant as well as the hotel

Work Environment

• Long periods of standing
• Able to stoop and bend
• Able to lift 40 lbs from time to time, using tools of service, including small and large trays
• Able to stand and move quickly throughout the restaurant for a maximum of 10 hours.