Salon & Spa Customer Service Representative (FT/PT) - Multiple Locations

JOB SUMMARY:

Provide exceptional guest service to all MT guests. Responsibilities include, greeting guests, salon tours, check in/check out, cash handling promoting MT services and products, selling add on services, gift certificates, and retail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Book appointments based on specific service time requirements.
• Answer incoming calls using the standard greeting in a timely manner.
• Communicate current and ongoing promotional programs, services and packages to guests by demonstrating in-depth knowledge of spa/salon offerings.
• Utilize effective selling skills to promote add on services, gift certificate sales, and retail sales.
• Facilitate outstanding customer service to enhance the spa/salon experience for the guest.
• Support technicians by managing schedules, handling backlog and accommodating guests.
• Constant focus on maintaining updated guest files.
• Perform general duties as assigned by management in a timely and accurate manner.
• Keep work area clean and organized at all times and comply with all Company policies.
• Responsible for meeting and achieving both individual and front desk sales goals.
• Active participation in the promotion of MT services and products
• Responsible for opening and closing the salon as needed, following MT protocols.

JOB REQUIREMENTS:

• Reception desk, hospitality, retail, or customer service experience in a fast-paced environment.
• Excellent (English speaking) communication skills.
• Maintain high professional standards of service, appearance and behavior.
• Team player with good organizational and interpersonal skills.
• PC and keyboarding skills.
• Able to handle multiple duties simultaneously.
• Available to work varied shifts including nights, weekends and holidays.
• Previous cash handling experience preferred.
• Ability to work independently and as a team.