The job below is no longer available.
You might also like
in Bellevue, WA
- $19.97 - $20.47
Verified per hour Ross Stores • 2d agoGood pay Urgently hiring 5.3 mi Use left and right arrow keys to navigate - $20.47 - $20.97
Verified per hour Ross Stores • 2d agoGood pay Urgently hiring 5.3 mi Use left and right arrow keys to navigate 
$29est. per hour Quality Custom Distribution • 2d agoUrgently hiring 16 mi Use left and right arrow keys to navigate- ACE Hardware • 14h ago
Urgently hiring 10 mi Use left and right arrow keys to navigate - $34.00 - $38.00
Verified per hour Frito-Lay North America • 2h agoExcellent pay Urgently hiring 5.8 mi Use left and right arrow keys to navigate
Customer Experience Manager-Individual Contributor - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bellevue Bellevue, Washington |
About this job
As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.
The Customer Service Operations Support team has recognized a need for end-to-end management of both functional products and service programs delivered across our customer touch points. Product launches, service programs, and operational initiatives require execution ownership to ensure optimal overall customer experience through frontline delivery. This requires definition, delivery, and execution of clear and consistent customer experience standards, business processes and policies, and deployment efforts. This position is responsible for employing TMUSGÃ‡Ö customer experience guiding principles and customer commitments to deliver the differentiated TMUS customer experience across all channels through managing a team of analysts to support and improve the customer experience delivered by our frontline employees. Coaching and developing each analyst on the team is a key function of this role. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. *Provide coaching, feedback, project guidance *Manage the analysis and resolution of product issues impacting customers and employees *Create departmental strategy and roadmap and represent needs at leadership meetings *Prepare departmental communications and provide status for key projects and metrics *Provides direction in creating business process mapping and documentation. *Build key relationships with internal/external business partners *Guides team to proactively find customer experience opportunities and owns subsequent solutions that ensure seamless post launch support of new products & services
*Experience creating and driving departmental strategy including the development and implementation of underlying tactics *2 years of wireless experience *2 years of leadership experience *2 years of analytical experience *High School Diploma/GED. *Business or Technical
The Customer Service Operations Support team has recognized a need for end-to-end management of both functional products and service programs delivered across our customer touch points. Product launches, service programs, and operational initiatives require execution ownership to ensure optimal overall customer experience through frontline delivery. This requires definition, delivery, and execution of clear and consistent customer experience standards, business processes and policies, and deployment efforts. This position is responsible for employing TMUSGÃ‡Ö customer experience guiding principles and customer commitments to deliver the differentiated TMUS customer experience across all channels through managing a team of analysts to support and improve the customer experience delivered by our frontline employees. Coaching and developing each analyst on the team is a key function of this role. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. *Provide coaching, feedback, project guidance *Manage the analysis and resolution of product issues impacting customers and employees *Create departmental strategy and roadmap and represent needs at leadership meetings *Prepare departmental communications and provide status for key projects and metrics *Provides direction in creating business process mapping and documentation. *Build key relationships with internal/external business partners *Guides team to proactively find customer experience opportunities and owns subsequent solutions that ensure seamless post launch support of new products & services
*Experience creating and driving departmental strategy including the development and implementation of underlying tactics *2 years of wireless experience *2 years of leadership experience *2 years of analytical experience *High School Diploma/GED. *Business or Technical