Supervisor

Position Overview
Accountable for the overall operation of a Pick Up Stix restaurant. Ensures their restaurant is functioning to Pick Up Stix standards, by performing the following duties personally or through subordinate supervisors.

Job Duties and Responsibilities
The following is a list of the job duties as they relate to Pick Up Stix’ four focus areas of performance. The ability to perform these duties is essential for this position. Other duties may be assigned by your manager as required.

Teamwork

• Maintain positive and open communication with the FOH/BOH staff
• Maintain proper Company and government required documents on staff
• Interview prospective employees
• Hire employees
• Train employees
• Appraise performance
• Reward employees
• Discipline employees
• Post Bi-weekly payroll, ensuring all postings are accurate
• Support operations by performing any other duty to ensure the restaurant is producing to standards

Standards

• Complete daily administrative tasks (reports and banking)
• Estimate food and beverage costs, maintaining correct inventories (par levels)
• Review financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations. Responsible for all items listed on the Sales and Cost analysis
• Maintain Health Department Standards, including employee hygiene, proper food handling, equipment cleanliness, food temperatures, proper storage and rotation of inventory
• Conduct quarterly safety meetings, maintains OSHA files, and completes any required workers’ compensation paperwork
• Maintain all fire code requirements including fire extinguishers, ansul systems and exit sign lights
• Know and understands preventative maintenance schedules for the store

Service

• Address Guest complaints
• Resolve problems

Quality

• Know Company policy thoroughly, including Operations Manual, Employee Handbook, Manager’s Training Manual, Hourly Training Manuals, and other operations books
• Maintain the high standards of Pick Up Stix store operation
• Inspect food and food preparation to maintain quality standards and sanitation regulations
• Prepare menu items to order
• Consistently adhere to Pick Up Stix recipes and standards
• Perform opening/closing duties as scheduled
• Direct work

Miscellaneous

• Serves as a role model for customer-first behaviors according to company standards.
• Builds a team of customer-focused employees through coaching and communication. Promotes positive communication throughout the team.
• Ensures the execution of the store’s overall Human Resource programs. Ensures proper staffing levels are achieved. Maintains an on-going system for the recruitment, development, recognition and retention of store management and crew. Conducts quality, timely performance feedback and performance appraisals for store management. Oversees and anticipates staffing needs.
• Responsible for handling any customer complaints/concerns in a timely and professional manner. Responds to customer inquiries on a timely basis.
• Directs and manages store sales efforts. Manages sales goals versus projection and prior year. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales.
• Achieves business plan objectives and profitability as described in the store operating plan and established financial goals. Manages profit goals versus projection and prior year. Manages food and labor costs and other controllable expenses. Develops and implements appropriate plans to resolve unfavorable trends and enhance profit.
• Controls flow of ingredients and utilization of labor to ensure adequate production at the required quality level. Coordinates production schedules to meet customer demands and minimize labor hours. Understands and implements procedures to maximize efficiencies and control variances in daily production of product and overall store performance.
• Implements operating methods and procedures designed to eliminate production problems and improve product quality. Understands and implements store quality control procedures and standards.
• Demonstrates safety consciousness and promotes store safety, e.g. shoes, floor cones, OSHA regulations, etc.
• Oversees proper upkeep of store facility and equipment; directs and schedules all maintenance, improvements and repairs of the building and equipment. Maintains a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
• Manages company resources responsibly including inventory control. Completes and manages income and expense budgets, including accounts receivable, profit and loss, etc.
• Implements efficiently and effectively directives from corporate and divisional management.
• Completes required corporate reporting documentation (financial and operational).
  • Weekly Paperwork: Payroll, Inventory, Cost of Sales, Petty Cash, Training/Vacation, Payroll Forms, Coupon Reconciliation
  • Daily Paperwork: Safe Count, Deposit Balance Form, Daily Operations Report, Deposit Slips, Balance Discounts, Supervisor Walk Through Checklists
  • End Of Day Paperwork: Balance Cashier Totals to Match Micros, Ring in Discounts
  • Employee Paperwork: All HR Paperwork, New Hire Paperwork, Termination Paperwork, Worker's Compensation Claims, Employee Discipline, OJT Program
  • Other Paperwork: Labor Projections, Sales Projections, Ordering Materials, Hourly Staff Schedules, Supervisor Schedules

Supervisory Responsibilities
Supervise 1-2 subordinate supervisors and a total of 15 – 20 employees in the FOH and BOH staff. Is responsible for the overall direction, coordination, and evaluation of these supervisors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications
The Supervisor must be able to perform each of the listed job duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.

• Organizational skills – Organize activities, prioritize for optimal customer service and most efficient use of company resources
• Strong interpersonal skills with ability to coach and supervise others
• Must have valid health card in applicable states
• Must be ServSafe certified within first 90 days of employment
• Able to successfully pass background investigation, pre-employment personality screening and drug testing.

Education and/or Experience

• High School Diploma or GED Certificate
• One (1) to two (2) years of related experience and/or training

Sword and Spoon promotes a diverse and drug-free workplace. EOE